Technical Service Manager at SAP Enterprise Cloud Services
hace 2 semanas
Technical Service Manager at SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.What you will doAs a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customers’ business requirements and problems, and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.As Technical Service Manager, you will be responsible for the following tasks:Primary contact for customers for discussions about SAP technology and innovations, serving as an escalation point for technical issues, service requests, and incidents.Understand the customer's business, goals, and challenges to suggest technical solutions & services.Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.Design optimal SAP configuration to maximize system performance and availability.Identify and position offerings by SAP that deliver value to the customer.What you need to bringMinimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).Minimum 3 years of experience in a customer-facing role.Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.Experience in de-escalating critical situations.Fluency in Spanish and English is mandatory; fluency in Italian, Portuguese, or Turkish is an advantage.Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).Hyperscalers certification (AWS, Azure, GCP) is a plus.Meet your teamThe ECS organization is a global organization, and the regional TSM team is in Spain, Italy, and India. We value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realize their full potential.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 409585 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Technical Service Manager at SAP Enterprise Cloud Services
hace 3 semanas
España SAP SE A tiempo completoTechnical Service Manager at SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and...
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Technical Service Manager at SAP Enterprise Cloud Services
hace 3 semanas
España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
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Technical Service Manager at SAP Enterprise Cloud Services
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España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Technical Service Manager at SAP Enterprise Cloud Services
hace 3 semanas
España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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España SAP SE A tiempo completoTechnical Service Manager at SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Technical Service Manager at SAP Enterprise Cloud Services
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España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Technical Service Manager at SAP Enterprise Cloud Services
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España SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...
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España SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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