Post Sale Customer Support

hace 1 semana

Marbella, España Carazo Enterprise SL A tiempo completo

About Adrian Magnus | Part of Carazo Enterprise SL Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company founded in 2012. With a team of more than 40 professionals, we distribute over 30 premium cigar brands across Europe, the United States, and Latin America. Our mission is to deliver the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve. Position Summary This role combines Post Sale Customer Support with upselling and plays a key role in the client lifecycle. The ideal candidate is bilingual in English and Spanish and confident in managing customer relationships after purchase — from resolving issues and ensuring satisfaction to recommending products and encouraging repeat sales. This is a proactive, fully remote position focused on long-term client engagement, retention, and revenue growth. Key Responsibilities Act as the primary point of contact for post-sale customer inquiries and support Confirm product delivery and handle any issues in a timely and efficient manner Maintain high levels of customer satisfaction and trust Proactively reconnect with existing clients in Spain and USA to encourage repeat purchases or product upgrades Identify upsell opportunities and present offers in a consultative, non-intrusive way Log customer interactions and feedback to support data-driven decision-making Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations Fluent in English and Spanish (C1 level or higher in both – mandatory) Proven experience in:Customer Service (post-sale support, customer satisfaction) Sales or Upselling (client reactivation, repeat sales) Strong communication skills, empathy, and problem-solving abilities Experience working with CRM systems and remote collaboration tools Based in Latin America with a neutral or native Spanish accent Ability to start early to align with Spain business hours, ensuring coverage from 11:00 AM Madrid time. Ideal Candidate: Positive, energetic, and service-oriented mindset Enjoys building and maintaining long-term client relationships Confident in sales conversations while using a consultative, soft-sell approach Highly detail-oriented, with strong follow-up and organizational skills Comfortable juggling multiple priorities across different time zones $1,200 month base salary Performance-based bonuses and commissions Fully remote work A customer-first, sales-driven working environment Daily collaboration with international teams Opportunity to directly shape and improve client retention and growth strategies. #J-18808-Ljbffr

  • Remote Post-Sale Success

    hace 5 horas

    Marbella, España Carazo Enterprise SL A tiempo completo

    A leading cigar distribution company seeks a Post Sale Customer Support Specialist to manage client relationships in a fully remote role. The ideal candidate should be bilingual in English and Spanish, possessing strong customer service skills and experience in upselling. Responsibilities include handling inquiries, ensuring satisfaction, and identifying...

  • Remote Post-Sale Success

    hace 1 semana

    Marbella, España Carazo Enterprise SL A tiempo completo

    A leading cigar distribution company seeks a Post Sale Customer Support Specialist to manage client relationships in a fully remote role. The ideal candidate should be bilingual in English and Spanish, possessing strong customer service skills and experience in upselling. Responsibilities include handling inquiries, ensuring satisfaction, and identifying...

  • Senior Customer Support Agent

    hace 15 minutos

    Marbella, España INFINNI A tiempo completo

    About Us:Recuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto.INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale...

  • Beachfront Customer Support

    hace 5 días

    Marbella, España Cross Border Talents A tiempo completo

    Overview Ready to use your language skills to make a global impact? Join top international companies in Portugal, Greece, Malta, and Bulgaria as a Customer Support Specialist, helping some of the worlds most innovative and well-known brands. Were looking for speakers of: German, Dutch, Danish, Finnish, Norwegian, French, Italian, Spanish, Portuguese, Greek,...

  • IT Support Agent

    hace 2 semanas

    Marbella, España Personalbüro U. Herrmann A tiempo completo

    **DUTIES AND RESPONSIBILITIES**: **The successful employee would be specializing in cybersecurity and tech support.** - Handle incoming calls from clients, assist remotely and respond to digital requests - Work closely with our sales agents post sales of our products and services to deliver the customer a pc or device scan, cleaning, set up, etc. -...

  • AI-Driven Customer Support Systems Specialist

    hace 2 semanas

    Marbella, España ITERATION MOBILE S.L A tiempo completo

    Una empresa de software de automoción está buscando un/a Customer Support Automation & Systems Specialist en Marbella, España. Este rol implica gestionar tickets de soporte, diseñar automatizaciones y optimizar flujos de trabajo para mejorar la eficiencia del soporte. Se requiere experiencia en atención al cliente digital, así como un alto nivel de...

  • Listing Agent

    hace 1 semana

    Marbella, España HusmanHagberg Spain A tiempo completo

    Responsibilities Contact property owners who have shown interest and visit/evaluate properties for sale. Use creativity and drive to find both sellers and properties for sale. Prepare listing agreements and build long‐term customer relationships. Qualifications Former Listing Agent experience on the Costa del Sol. Self‐driven, able to work independently...

  • Customer Service Consultant

    hace 2 días

    Marbella, España yourVIVA A tiempo completo

    **Do you have what we are looking for?** - We are looking for a **Customer Service Consultant** to join our office in El Rosario, Marbella. Applicants must be hardworking, motivated, well-presented and passionate about property. - **Proven working experience as a Real Estate Customer Service Consultant**. - **Must live on the Costa del Sol**. - If you speak...

  • Customer Services Officer

    hace 12 minutos

    Marbella, España Giorgio Armani A tiempo completo

    The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company...

  • Native Norwegian) Chat Support Consultant, Crypto

    hace 2 semanas

    Marbella, España SupportYourApp A tiempo completo

    **Who are we?** **SupportYourApp** is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a...