Sales Operations Analyst Product and Operations · Málaga ·

hace 5 días

Málaga, España TF Bank AB A tiempo completo

We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.ResponsibilitiesProcess Engineering & Operational ImprovementsMap and document existing processesIdentify inefficiencies and drive improvementsAlign process updates with central operationsMarketing OptimizationAnalyze funnel metricsReview and refine email marketing campaignsTest new concepts and improve messaging tailored to local market requirements, working hands-on in the implementationData Analysis & Insights (Italian Market)Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usageAnalyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimizationReduce customer friction and improve support processesTranslate data insights into clear, actionable recommendationsProduct Launch SupportSupport product launch planningMonitor launch executionTrack early performance and optimize initiativesQualifications2–3 years of experience in strategy, operations, consulting, or analytics rolesStrong analytical skills and enjoyment of working with dataHands-on execution mindsetStrong communication skillsFluency in Spanish and EnglishInterest in the financial industryNice-to-HaveBanking or fintech experienceHands-on experience with SQL / analytics toolsAdditional languages such as Italian and/or GermanWhat We OfferHigh-impact collaboration in a highly international environmentOpportunity to influence decision-making and strategyOwnership of strategic initiativesPrivate health insurance focused on employee wellbeingMeal vouchers and flexible compensation planAn international, professional, and collaborative work environmentOffice perks such as snacks and regular company events #J-18808-Ljbffr

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