Sales Operations Analyst Product and Operations · Málaga ·

hace 9 horas

Málaga, España TF Bank AB A tiempo completo

We are seeking a passionate, analytical, and collaborative Sales Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.

The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.

Responsibilities

- Process Engineering & Operational Improvements

- Map and document existing processes

- Identify inefficiencies and drive improvements

- Align process updates with central operations

- Marketing Optimization

- Analyze funnel metrics

- Review and refine email marketing campaigns

- Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation

- Data Analysis & Insights (Italian Market)

- Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage

- Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization

- Reduce customer friction and improve support processes

- Translate data insights into clear, actionable recommendations

- Product Launch Support

- Support product launch planning

- Monitor launch execution

- Track early performance and optimize initiatives

Qualifications

- 2–3 years of experience in strategy, operations, consulting, or analytics roles
- Strong analytical skills and enjoyment of working with data
- Hands-on execution mindset
- Strong communication skills
- Fluency in Spanish and English
- Interest in the financial industry

Nice-to-Have

- Banking or fintech experience
- Hands-on experience with SQL / analytics tools
- Additional languages such as Italian and/or German

What We Offer

- High-impact collaboration in a highly international environment
- Opportunity to influence decision-making and strategy
- Ownership of strategic initiatives
- Private health insurance focused on employee wellbeing
- Meal vouchers and flexible compensation plan
- An international, professional, and collaborative work environment
- Office perks such as snacks and regular company events

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