Bi-Lingual Call Center Team Lead
hace 18 horas
Position Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floor support. Act as a Bi-Lingual call center team lead. Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST Responsibilities: Provide support to agents by answering questions and assisting with calls. Report any employee issues or concerns to the supervisor. Monitor agent calls and provide quality assurance evaluations. Provide immediate feedback, including rewarding employee performance, coaching and counseling. Responsible for the collection and handling of sensitive customer data, including credit card numbers. Maintain client and customer confidentiality. Maintain all project productivity, efficiency, and quality goals. Arrive at work on time and adhere to attendance expectations. Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback. Act as a subject matter expert for the program for other departments Other duties as assigned. Requirements: High school diploma or equivalent required. Prior work experience in a customer service role preferred Excellent telephone etiquette and ability to communicate effectively. Ability to speak confidently and persuasively with customers. Ability to demonstrate professionalism and enthusiasm on each call. Ability to handle stress, including difficult or emotional customers. Accurate spelling and strong writing skills. Basic computer and keyboarding skills; knowledge of internet and e-mail preferred $7.94 - $7.94 an hour About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #J-18808-Ljbffr
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Bi-Lingual Call Center Team Lead
hace 3 días
Guadalajara, España Medium A tiempo completoPosition Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floor support. Act as a Bi-Lingual call center team lead. Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST Responsibilities: - Provide support to agents by answering questions and assisting with calls. - Report any employee issues or...
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Bi-Lingual Call Center Team Lead
hace 19 horas
Guadalajara, España Medium A tiempo completoPosition Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floor support. Act as a Bi-Lingual call center team lead. Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST Responsibilities: Provide support to agents by answering questions and assisting with calls. Report any employee issues or concerns...
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Bi-Lingual Call Center Team Lead
hace 2 semanas
Guadalajara, España 1840 & Company A tiempo completoPosition Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floorsupport. Act as a Bi-Lingual call center team lead.Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST Responsibilities: Provide support to agents by answering questions and assisting with calls. Report any employee issues or concerns to...
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Bilingual Call Center Team Lead | QA, Coaching
hace 2 semanas
Guadalajara, España Medium A tiempo completoA global outsourcing leader is seeking a Bi-Lingual Call Center Team Lead in Guadalajara, Spain. You will provide support to agents, monitor calls, and assist in training new employees. The ideal candidate will have a high school diploma, experience in customer service, and excellent communication skills. This role offers $7.94 per hour and requires...
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Bilingual Call Center Team Lead | QA, Coaching
hace 4 días
Guadalajara, España Medium A tiempo completoA global outsourcing leader is seeking a Bi-Lingual Call Center Team Lead in Guadalajara, Spain. You will provide support to agents, monitor calls, and assist in training new employees. The ideal candidate will have a high school diploma, experience in customer service, and excellent communication skills. This role offers $7.94 per hour and requires...
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Call Center Supervisor Bi-lingual
hace 2 semanas
Guadalajara, España 1840 & Company A tiempo completoOpening: Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program...
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Call Center Supervisor Bi-lingual
hace 2 semanas
Guadalajara, España Medium A tiempo completoOpeningSupervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program...
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Bilingual Call Center Supervisor
hace 2 semanas
Guadalajara, España Medium A tiempo completoA prominent outsourcing company in Spain is seeking a Supervisor to lead, manage, and motivate a team of agents in a contact center environment. The successful candidate will be responsible for performance management, ensuring project goals are met, and fostering team development through effective communication and leadership. A C1 English level and 2-3...
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CALL CENTER
hace 2 semanas
Guadalajara, España Temps A tiempo completoFunciones En TEMPS llevamos 30 años encontrando oportunidades profesionales para la gente que busca trabajo. Tenemos experiencia y estamos comprometidos. En este momento tenemos esta posición vacante. ¿Te encaja? Estamos en búsqueda de teleoperadores con experiencia en atención al cliente para Call Center ubicado en Meco. La persona seleccionada se...
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Bilingual Call Center Agent
hace 4 días
Guadalajara, España 1840 & Company A tiempo completoBilingual Call Center Agent – Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.Payrate: $7.2 - $7.49/hr Responsibilities: Customer Service Agents will handle order entry and resolution with precision and professionalism. Responsibilities include responding promptly to inquiries, providing accurate...
