Account Manager
hace 1 semana
Club Demonstration Services (CDS) is the leading in-store marketing company for COSTCO, providing product demonstrations, samples, and events to drive sales and brand awareness for food and consumer goods companies within Costco warehouses globally.
The Account Manager is responsible for attracting, growing, managing and implementing sales strategies, activities to support for Costco and vendor event programs. This role requires frequent cross-market coordination , with French and English as the primary working languages. The Account Manager must communicate daily in English & French —both orally and written—with Costco teams, vendors, regional stakeholders, and internal CDS departments.
Working closely with the Sales Manager, the Account Manager oversees event logistics, communicates key program details, and ensures consistent delivery of volume and instructions to support operational excellence. The role requires strong follow-up, accurate documentation, analytical capability, and a commitment to maintaining high-quality vendor and client relationships while driving successful execution of CDS initiatives.
Program & Vendor Management
Monitor program execution, performance, and objectives, and provide recaps/analyses of each event or program.
Act as the primary point of contact for vendors for event planning, execution, and marketing support.
Deliver vendor and Costco status updates, including budget performance, reporting, and issue resolution.
Support training implementation on product knowledge for individual programs.
Cultivate and strengthen vendor relationships through meetings, reporting, financial management, and proactive communication.
Oversee day-to-day event logistics, including scheduling management, creation of DPIS (Demo Product Information Sheet) instructions, and communication of all event details.
Provide timely, professional support to vendors, internal stakeholders, and Costco contacts.
Accounts payable and invoicing
Demo volume tracking, data entry, and analysis within internal systems
Market-level sales strategy development and identification of regional synergies
Implementation of global standard processes
Bachelor’s degree or equivalent experience (Diplomatura / Licenciatura) in business, economics, marketing or related fields.
Minimum 5 year of experience in a comercial/sales or account management client-facing or customer service position preferably in the retail sector.
Fluency in French and English at a C2 level is mandatory, as both languages are required (oral & written) for this role.
Highly organized and able to prioritize effectively (urgent vs. Commitment to maintaining high levels of service and quality.
Intermediate–advanced knowledge of MS Office (Word, Excel, PowerPoint);
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