Senior Technical Support Engineer

OverviewLooking for a new challenge where you contribute to our customers' digital transformation journeys? You've found it Do you want to change the way we create our new interconnected world? Are you passionate to drive the future of innovation? If you're curious, collaborative and motivated, then PTC is looking for youYour TeamYour Team: You will work as a member of a global team providing support to PTC's customers for PTC's MCAD system Creo Parametric. As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.Your ImpactYour Impact: You will be responsible for delivering superior-quality support services to our customers and partners while working alongside a highly talented and collaborative global team.Your Day-To-DayYour Day-To-Day: You will provide technical assistance to customers, investigate thoroughly the issues reported for PTC's products, and address questions related to guidance and general best practices. You will utilize PTC's case management tool to log issues and track associated status and related activities. You will create and publish knowledge articles for PTC customers and employees to reuse. You will find opportunities to develop own skills and participate in continuous training programs. You must demonstrate a willingness to be proactive and take on new challenges independently.Your Skills and KnowledgeYour Skills and Knowledge: A strong capacity and desire to develop personalized customer service and communication skills. Experience in implementing or supporting Client-Server architecture or multi-tier applications. Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.Bonus: Experience in Creo Parametric or other MCAD system (e.g. Catia, Solidworks, AutoCAD, etc.)Optional: Experience in Mechanical Engineering, basic programming, computer networks, or operating systems.Fluent English with one of French/ German / ItalianAbout PTCPTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products.With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.Benefits and DiversityWe value our employees. At PTC, we start by offering a competitive salary and total compensation package. And once you're an employee we also provide opportunities to gain an ownership stake in PTC and share in the company's successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being. For more details please follow the link.Equal OpportunityLI-DNI At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr