Front Office Supervisor
hace 2 semanas
Publicada: 20.12.2024. Actual hasta: 03.01.2025Ofertas de empleo Front Office SupervisorEmpresa: FAIRMONTUbicación: CádizSalario: a convenirDescripción de la ofertaThe Front Office Supervisor’s role is to oversee the entire front office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for our guests, positively impacting our guests’ journey and satisfaction. Your role includes upselling, increasing loyalty enrollments, resolving guest requests and concerns, while ensuring flawless communication with other departments.ResponsibilitiesConduct daily LQA & Forbes quality checks, to ensure the team is aligned with the standards, and give feedback to the team.Assist TOP Vip with their check in and check out, or directly supervise the procedure if a receptionist is handling it.Ensure the team delivers a warm welcome and that guests enjoy their experience with tailored service.Maintain a positive atmosphere, high morale, and healthy working relations within the team. Lead by example and address any unnecessary conflicts.Anticipate and meet guest needs, ensuring all colleagues feel accountable for the guests’ journey.Know the hotel product in depth, from in-room services to outlet offers, and ensure the information is continuously shared and updated.Be knowledgeable in ALL Program, training the team accordingly in its tiers, benefits, special offers and promotions.Promote the enrolment of guests in ALL Program and ensure the team does the same.Supervise the Front Office operations, including Reception, Guest Relations, Concierge, and Bell Service in the absence of their direct manager.Conduct regular training, handovers, and daily operations meetings with the Front Office team.Ensure that the hotel standards and procedures are fully understood and followed.Verify appropriate levels of office supplies and collateral for smooth Front Office operations, preparing item requisitions accordingly.Oversee checklists and cashiers of all Front Office colleagues, including Guest Relations, Bell Service, and Concierge, in the absence of their managers.Upsell rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.Conduct daily activities with the teams to increase upselling revenue and loyalty enrollments.Spot potential upselling and enrollment opportunities and set alerts in the system.Communicate with other team leaders to ensure flawless hotel operations.Ensure all colleagues have individual access to every tool they need to perform their daily tasks.Assist the management team at Front Office and other departments as required.
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