Bilingual Customer Success Exec: Onboarding

hace 2 días


Vigo, España BizAway A tiempo completo

We are looking for a driven and enthusiastic Customer Success Executive - Spanish speaking ( m/f/d) , who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage.Your main responsibilities will be:● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs.● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.● Proactively identify and act on upsell opportunities to expand client usage and revenue.● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.● Proactively suggest actions and campaigns to improve the customer journey and enhance growth.Your basic qualifications ● You are fluent in Spanish and English. ● You have 1+ years of experience in B2B



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