Implementation & Customer Experience

Embat was born to help make our clients’ lives and their businesses better. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most - their family, community, or more rewarding work. We are reinventing how international finance teams manage their cash flow and optimize their liquidity. CFOs and finance teams shouldn’t spend hours data crunching and doing manual tasks. We are true believers of using tech, connectivity and artificial intelligence to solve this. Embat is creating the future of finance and we will never give up until we become the embedded Operating System of the CFO of the future. As an Implementation Specialist, you will be responsible for activating and configuring Embat software for new clients. This includes our Treasury Management, Cash Flow forecasting, Cash Accounting and Payments functionalities. What will you do? Consultation to determine the best configurations for the client’s business needs and long-term usage of the software - typically, you will interact with CFOs and their teams, which is pretty exciting Configuring the software through the user interface to meet the needs and requirements of the client, according to the scope of the project. Configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project Ongoing communication with client-side and internal stakeholders throughout the process Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with team members and cross-functionally Provide exceptional customer service to clients by phone, email, via web, and in person. Lead implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings. Collaborate with our Product team by providing user feedback, research, testing, and acting as an internal Product consultant. What are we looking for? Bachelor's degree, college diploma in related field and/or equivalent experience +6 years of experience with finance, software implementation projects, preferably financial software likes TMSs or ERPs. Financial (Accounting and treasury management) experience. Strong interpersonal skills including collaboration, negotiation and diplomacy Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully Learner’s mindset with drive and ability to consistently improve knowledge and abilities Spanish and English speaker. Location: This role is based in Madrid, Spain, working with hybrid working arrangement. Additionally, any of the below would definitely be great: Charm and engagement during client interactions (both verbal and written). Clients come first and it's your job to understand what they need. International experience and additional languages are key to embrace our inclusive culture. You have strong organizational and time management skills, with the ability to multitask. You don’t just perform, you strive to overperform when challenged. What comes with working at Embat? We offer a platform that allows you to reach your professional and personal goals. A competitive salary according to the project and responsibility. Hybrid working setup & flexible schedule Latest technology of your choice to do your impactful work with. Access to private health insurance with Sanitas Access to salary on demand, restaurante card, transport card, and kindergarden checks through Payflow Career progression - Twice-yearly performance reviews An opportunity to work hand in hand with our founders who built their careers in Investment Banking at J.P. Morgan for more than a decade. 360º development - through internal and external talks, sponsored conferences and many more to come. #J-18808-Ljbffr