Madrid - Senior Customer Implementation Consultant

**Who we are**

YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Levi’s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

In Autumn 2021 we were successful in receiving our Series C funding of $50m from some incredible investors such as Highland Europe, Felix Capital and Insight Partners.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC

**About the role...**

YOOBIC is looking for a Senior Customer Implementation Consultant to who can manage a European book of business including our Spanish customers. It is therefore essential that you speak native-level Spanish and English.

**About the Customer Implementation team at YOOBIC...**

We're based across Europe (Milan, London and Paris) and our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch. You will get to work with our European clients as a project manager, a business consultant, a configuration expert - you name it

As project managers, we plan, execute, control and close the implementation of the solution. As business consultants, we map and understand the client's business organisation, pain points and current processes to guide them in their deployment of the YOOBIC platform. As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution.

**What you'll do**
- Manage projects and own the overall implementation process in collaboration with your dedicated clients
- Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
- Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
- Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
- Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
- Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency

**What you have...**
- Native/fluent Spanish and English
- 7+ years' demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting
- A love for collaboration, innovation, and an ability to effectively understand business challenges and needs across different industries (from the fashion industry to groceries to pharmaceutical)
- A passion for start-ups, entrepreneurship, digital and new technologies
- An ability to grasp new concepts quickly and then able to explain them with ease
- Ability to communicate complex ideas to any audience, ranging from teammates to business executives
- Strong commercial acumen and a flare for spotting opportunities
- Strong attention to detail, with excellent written and verbal communication skills
- You have a thirst to learn and develop your skills, and take feedback well
- A proactive desire to build new relationships and work collaboratively internally and externally
- We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

**Benefits**
- Competitive salary + bonus
- 25 days annual leave + public holidays
- Private Medical Cover with Allianz
- On-line Free HIIT sessions
- Regular training and coaching to make you even better in your role