International Customer Success Agent

hace 1 mes

España Click&Boat A tiempo completo

About us

Join Our Team
Click&Boat is the leading European boat rental platform, dedicated to making boating accessible worldwide and helping boat owners generate extra income. Since 2013, we’ve grown significantly, acquiring three companies in Spain, Germany, and France over the last four years. Our rapid growth continued in 2022, fueled by a major equity investment and a merger with the world’s largest boating marketplace.

We now operate in more than 50 countries and 600 destinations, supported by a diverse team of 200 employees from 20+ countries. Our headquarter is located on a barge along the Seine River in Paris, with an additional office in Barcelona.

Sounds Exciting?

We’d love for you to be part of our journey We’ve earned the "Happy at Work" badge for our dynamic work atmosphere and fast-growing environment

Job description

The Team:
You will join the Customer Care team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

At Click&Boat, our operations are divided into three main Business Units:

- Supply: Engages with boat owners to optimize listings and ensure top-quality service.

- Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.

- Customer Care: Acts as the primary point of contact after a booking, managing

communication between boat owners and tenants, and addressing modifications,
cancellations, insurance, or accident-related issues.
The Customer Care team is led by Edoardo, Head of Customer Care, and is structured by request complexity: Level I and II. In this role, you’ll join the Level I team and report directly to Francesca, the team Lead.

Missions:

As a Customer Care Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

- Facilitating Communication: Acting as a liaison between boat owners and tenants to

resolve disputes, finding fair solutions within our terms and conditions.

- Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.

- Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth

transitions for clients.

- Improve user experience: Enhance the user experience through customer support and

assistance for our clients and partners.

- Improving Service Quality: Collecting feedback, identifying recurring issues, and

suggesting process and product improvements.

- Tracking Performance: Monitoring key performance indicators (KPIs) like first-response

rate, satisfaction scores, and service quality.

- Team Support: Collaborating with colleagues to ensure excellent service coverage.

Why join us?

- Real-World Experience: Learn all aspects of customer care, gaining hands-on experience with different types of clients and situations. Benefit from extensive training to build your skills throughout the internship.

- Diverse Client Interactions: Assist clients on a variety of topics, developing problem-solving skills and adaptability.

- Boost your soft skills: Strengthen soft skills that will be crucial in any aspect of your

professional career: effective and professional communication, emotion control,
assertiveness and active listening, among many others.

- Multicultural Environment: Use your language skills to communicate with clients and

practice multiple languages daily with our international team.

- Fast-Paced Scale-Up: Join a growing company with big ambitions to become the world's top boat rental platform.

- Amazing Work Environment: Work in a modern coworking space in Barcelona's Poblenou neighborhood, just 20 minutes from the beach, with stunning rooftop views of the Sagrada Familia.

- Competitive Compensation: €800 gross monthly salary plus a €200 monthly bonus based on clear KPIs, with bonuses paid at the end of the internship.

- Additional Perks: One day off per month, training, lunch vouchers, gym partnerships, Monday breakfasts, after-work events, and team-building activities.

Start Date: 7th of January 2025

Duration: 6 months

Preferred experience

We’re looking for motivated, proactive candidates who enjoy taking initiative and thrive in dynamic environments.
Here’s what will help you succeed:

• Language Skills: You’re fluent in English and a native or fluent speaker of one of the following: French, German, or Italian.

• People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.

• Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under pressure.

• Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.

• Attention to Detail: You pay attention to the small things that make a big difference in customer experience.

• Situational awareness and concise communication: you’re able to quickly make sense of complex situation and summarize it pragmatically.

• Interest in Boating: A passion for our product and the boating industry is a bonus

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