Guest Services Shift Leader
hace 3 semanas
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
Key Responsibilities:
Directs all activities to ensure communication and follow-up on any upcoming issues, guest requests or special requirements.
Coordinates arrivals and departure requirements. Ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of special attention guests, return guests, groups etc.
Ensures smooth handling of guest luggage, deliveries and special requests. Reviews all materials concerning daily events, i.e., return guests, VIPs and function sheets and ensures team is aware of arrival guests and pre-placed amenities/luggage for rooms.
Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries. Must be able to maintain order on the front drive.
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
Acts as an example for the Guest Services team.
Assists the Guest Services Assistant Manager in supervising the Guest Services team.
Our Ideal Guest Services Shift Leader will have:
Experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills, and an exceptional eye for detail. We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests. Strong communication skills, as well as the ability to work within a team are mandatory.
You must possess the legal right to work in Spain and have fluency in English and Spanish.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
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