Customer operations manager
hace 1 semana
Make buildings smarter. Make services seamless. Smart Point is a fast‑growing prop‑tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last‑mile logistics, everyday services, and amenities — creating seamless, building‑centric experiences across residential, office, and hospitality spaces. About the Role We're looking for a proactive, highly organised Customer Operations Manager to lead and evolve our post‑sales experience. You'll own the client journey from contract signature to daily service — managing delivery, support, and operational processes that scale. This is a hands‑on, cross‑functional role at the heart of our business — blending leadership, customer success, fulfilment, and innovation. Key Responsibilities Customer Success Lead client support, ensuring satisfaction and retention. Act as an escalation point for key accounts. Operations Leadership Manage the ops team across delivery, support, and maintenance. Set goals, workflows, and performance standards. Delivery & Fulfilment Oversee installations, third‑party suppliers, and scheduling to ensure smooth rollouts and service handovers. AI & Automation Drive efficiency by identifying and implementing tools like chatbots, workflow automation, and monitoring platforms. Service Performance Track KPIs, manage vendor SLAs, and continuously improve processes using data and feedback. About You 5–7+ years in operations, delivery, or customer success (ideally in a tech or service‑led environment) Proven team management and supplier coordination experience Comfortable with automation tools and AI‑led innovation Excellent communicator and problem‑solver Experience in Saa S, telecoms, or infrastructure is a plus Why It Matters You’ll be central to how Smart Point delivers value to customers — shaping scalable operations while integrating smart tools into everyday workflows. #J-18808-Ljbffr
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Customer operations manager
hace 3 semanas
Madrid, España Smart Point A tiempo completoCustomer Operations Manager Make buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
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Customer operations manager
hace 2 semanas
madrid, España Smart Point A tiempo completoMake buildings smarter. Make services seamless. Smart Point is a fast‑growing prop‑tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last‑mile logistics, everyday services, and amenities — creating seamless, building‑centric experiences across residential, office, and...
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Customer Operations Manager
hace 2 semanas
Madrid, España Smart Point A tiempo completoCustomer Operations Manager Make buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
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Customer operations manager
hace 2 semanas
Madrid, España Smart Point A tiempo completoMake buildings smarter. Make services seamless.Smart Point is a fast‑growing prop‑tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last‑mile logistics, everyday services, and amenities — creating seamless, building‑centric experiences across residential, office, and...
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Customer Operations Manager
hace 1 semana
Madrid, España Vonage A tiempo completo**Customer Operations Manager (Customer Onboarding Specialist)** **Vonage Mission** Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions...
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Customer Experience Operations Officer
hace 2 semanas
Madrid, España Amazon A tiempo completoA leading international company in Madrid seeks a Customer Experience & Operations Program Manager to enhance customer engagement with Gift Cards. You will utilize data-driven insights to improve CX and operational processes. The ideal candidate holds a Bachelor’s degree, has project management experience, and excels in stakeholder management. Join a...
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Customer Operations
hace 2 semanas
Madrid, España Once For All - Nalanda A tiempo completo**About Us**: Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and...
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Operations Manager
hace 2 semanas
Madrid, España CES - MATLAB® in the Middle East A tiempo completoPosition: Operations Manager Company: CES Iberia S.L. Location: Madrid (Hybrid) Employment Type: Full-time, Permanent About Us CES Iberia is part of an international technology group delivering engineering software solutions across Europe and the Middle East. Our team supports universities, industrial clients, and public institutions through innovative tools...
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Operations manager
hace 3 semanas
Madrid, España CES - MATLAB In The Middle East A tiempo completoPosition: Operations Manager Company: CES Iberia S. L. Location: Madrid (Hybrid) Employment Type: Full-time, Permanent About Us CES Iberia is part of an international technology group delivering engineering software solutions across Europe and the Middle East. Our team supports universities, industrial clients, and public institutions through innovative...
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Operations Manager
hace 1 semana
Madrid, España CES - MATLAB® in the Middle East A tiempo completoPosition: Operations Manager Company: CES Iberia S.L. Location: Madrid (Hybrid) Employment Type: Full-time, Permanent About Us CES Iberia is part of an international technology group delivering engineering software solutions across Europe and the Middle East. Our team supports universities, industrial clients, and public institutions through innovative tools...
