Customer Success Manager | Spain
hace 1 mes
Infraspeak -Dawn of a New EraOur vision for intelligence, together with an ever-ending search for personalization, makes Infraspeak a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day.As a Customer Success Manager for the Spanish market, you will be mostly working at the office and occasionally visiting customers. You will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes.What will you do? Manage your customer portfolio Partner with customers, taking ownership right after they are active Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions Ensure maximum satisfaction and success of customers in your portfolio Identify and leverage upselling and cross-selling opportunities Collect feedback on the product and identify improvement opportunities Assist in Product Management with feature design, user experience, and road mapping Occasionally support sales teams with technical demos Who are we looking for? Native or fully professional Spanish Good level of English Good level of French (not mandatory, nice to have) Passion for teaching, and a positive attitude toward issues and challenges Energy and enthusiasm for working with customers Hard work ethic and self-starter mentality Availability to occasionally travel across the country and abroad Experience using CRM and Cloud software Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement Experience using maintenance management software is preferred, but not a requirement Experience with software implementation is highly valued Training in Project Management (is a plus) Keep learning: constantly acquire new skills and don’t be afraid of trying something new Effective communicator and team worker What do we offer? A challenging environment, where you will see the company (and yourself) grow to a worldwide reference in the field Flexible working hours, competitive compensation, performance-oriented bonuses, and perks Modern co-working space that you can use daily, located in central Barcelona A comprehensive two-week onboarding program in Porto Regular training and coaching sessions A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them The opportunity to shape our future in the Portuguese market
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