Technical Support Engineer
hace 6 días
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Technical Support Engineer - FintechMadrid Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional methods.Are you ready to be an Eburian?We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.What we offer:Variety of meaningful and competitive benefits to meet your needs;Continuous professional growth thanks to our career progression framework with regular reviews;Equity process through a performance bonus;Allowance to take annually paid time off as well as during local public holidays;Continued personal development through training and certification;Being part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principles;Contribute to our technical design through our open and collaborative Request For Comments (RFC) process;We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects;Why should I join Ebury?Want to work in a high-growth environment? We are always growing. Want to build a better world? We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.At Ebury, you will find an internal group dedicated to discussing how we can build a more diverse and inclusive workplace for all people in the Technology Team. If you’re excited about this job opportunity but your background doesn’t match exactly the requirements in the job description, we strongly encourage you to apply anyway. You may be just the right candidate for this or other positions we have.Get ready to take your career to the next level:If there’s something that you can do in our Tech team, it is growing professionally: thanks to our career path and our collaborative and cross-working teams, every day is a new adventure.What you will do:Troubleshoot applications, services and infrastructure issues reported by end-users of the systems developed by our engineering teams.Verify and document issues and bugs for accurate tracking and escalation.Manage incidents, including communication with stakeholders and coordination with development teams.Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.Partner with trusted vendors to resolve service events.Work with software development engineers to enhance processes and conduct code reviews.Work on a collaborative rotation (shifts) to cover support on different time zones.Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.What we expect from you:Experience providing Level 2 (L2) support in a tech-driven business environment.Proficient problem-solving skills and strong technical troubleshooting abilities.Software development experience, particularly with Python.Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.English proficiency is required, while knowledge of Spanish or Portuguese is a bonus.Not feeling like you meet all the requirements? That’s OK No one fits a job description perfectly, and there are no perfect candidates.About UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.
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