Business Analyst
hace 2 semanas
In Lynk & Co, the Customer Tech team is responsible for providing the tools and solutions that enable our employees to deliver an efficient, personalized, and contextualized end-user experience. The team is dynamic, supportive, and collaborative, always working together to solve challenges and drive innovation. This role will be based in Barcelona, offering a great opportunity to work in a vibrant and growing tech hub.What You’ll Do:Collaborate with the Product Owner to identify opportunities for feature development and improvement on the Customer Engagement Platform.Monitor and document implemented features, suggesting improvements and identifying potential risks.Prepare functional specifications for new features and work alongside application experts to develop solutions.Implement customizations to Dynamics 365 and related platforms, ensuring that features meet business requirements.Conduct user training and drive product adoption to ensure teams successfully utilize new features and tools.Perform business analysis for new feature development, identifying user needs and business requirements.Guide stakeholders through testing developed solutions to ensure quality and alignment with business goals.Facilitate Agile processes by running Agile rituals, workshops, and refinement sessions, breaking down features into executable user stories and ensuring smooth execution of sprints.What You Should Have:Startup mindset: You thrive in a fast-paced, dynamic environment and are adaptable to changing needs and priorities.Proactive communication skills: You effectively collaborate across teams and departments to ensure alignment and deliver results.Strong experience with Dynamics 365: Previous hands-on experience customizing Dynamics 365 Customer Engagement modules or similar CRM tools is a MUST. Familiarity with Dynamics 365 Customer Insights Journeys is a key plus.Hands-on approach: You are eager to take initiative and get things done, ensuring solutions are implemented successfully.Fluency in English: As a global company, clear communication in English is essential.Nice to Have:Experience in Agile environments, specifically in facilitating Agile rituals and refining user stories.Ability to work in a collaborative environment, with strong interpersonal skills to guide stakeholders and communicate effectively.Working for Lynk & CoWant to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com)Our recruitment processWe work with a competence-based framework. You apply by submitting your LinkedIn profile or CV written in English and answering a few questions.Our selection will primarily look at acquired competencies and skills.To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.We look forward to receiving your application as soon as possible, but latest by the 12th of December. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.If you want to learn more about the position, please reach out to Donika Sejdiu at donika.sejdiu@lynkco.com.To learn more about us, check out our website and follow us on LinkedIn and Facebook.
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