Customer Support
hace 2 días
Job Title Customer Support - Amadeus GDS - French Speaker We are looking for a Customer Support Representative to deliver personalized, high-quality support to customers using Amadeus products and solutions . You will join our Global Support Team in Barcelona , providing support to customers in Europe in French (and possible other language) through phone, portal, and online chat. In this role, you’ll handle functional and technical incidents and service requests, working closely with internal resolver teams and external partners to ensure timely resolution and excellent customer experience. This is a great opportunity to build strong product knowledge while contributing to continuous service improvement in a fast-paced, international environment. Key Responsibilities Provide customer support via phone, portal, and online chat, addressing a wide range of functional and technical questions; Respond to customer inquiries related to Amadeus products and solutions, including functionality and interactions between solution components; Acknowledge, investigate, and resolve incidents within agreed service levels, escalating when necessary; Understand and address customer needs efficiently; Guide customers through our portal to increase usage and adoption; Keep customers informed with regular updates on the status of critical incidents; Research customer issues thoroughly and follow up with clear recommendations and action plans; Build and maintain strong knowledge of Amadeus products to support a broad range of customer needs; Contribute to continuous improvement by suggesting enhancements to Knowledge Solutions databases, processes, and procedures; Demonstrate a customer-first mindset, delivering premium support and collaborating effectively with internal teams. About The Ideal Candidate Problem solver who takes initiative to get things done; You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers; Proficiency in French and English is required. Italian and Portuguese knowledge would be an addition plus; Experience using Amadeus tools; Nice to have: experience in the travel industry (Travel Agencies, Airlines, etc.); Strong customer-centric mindset with excellent problem-solving skills and attention to detail; Ability to work independently, manage priorities, and meet deadlines; Positive, collaborative attitude and strong communication skills; What We Can Offer A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
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Customer Support
hace 2 semanas
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Customer Support
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barcelona, España Cross Border Talents A tiempo completoCustomer Support - Spanish Speakers for Barcelona, Spain. Are you passionate about providing excellent customer service? Do you want to be part of a vibrant team while immersing yourself in the exciting food culture and lifestyle of one of the most beautiful cities in the world? If you're a Spanish speaker with a love for helping others, this is the perfect...
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Customer Support
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Barcelona, España Cross Border Talents A tiempo completoCustomer Support - Spanish Speakers for Barcelona, Spain. Are you passionate about providing excellent customer service? Do you want to be part of a vibrant team while immersing yourself in the exciting food culture and lifestyle of one of the most beautiful cities in the world? If you're a Spanish speaker with a love for helping others, this is the perfect...
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Customer Support
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoCustomer Support - Spanish Speakers for Barcelona, Spain.Are you passionate about providing excellent customer service? Do you want to be part of a vibrant team while immersing yourself in the exciting food culture and lifestyle of one of the most beautiful cities in the world? If you're a Spanish speaker with a love for helping others, this is the perfect...
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Customer Support
hace 1 semana
Barcelona, España Amadeus A tiempo completoJob Title Customer Support - Amadeus GDS - French SpeakerWe are looking for a Customer Support Representative to deliver personalized, high-quality support to customers using Amadeus products and solutions . You will join our Global Support Team in Barcelona , providing support to customers in Europe in French (and possible other language) through phone,...
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Customer Support
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barcelona, España Cbtalents A tiempo completoWork. Travel. Thrive. Relocate to Greece this year and work remotely! Are you fluent in Spanish and passionate about helping others? Join us as a Customer Service Representative supporting a global online community fully remote, with relocation support to help you settle smoothly into beautiful Greece. This is your chance to build a meaningful career while...
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Customer Support
hace 1 semana
Barcelona, Barcelona, España Amadeus A tiempo completoJob TitleCustomer Support - Amadeus GDS - French SpeakerWe are looking for a Customer Support Representative to deliver personalized, high-quality support to customers using Amadeus products and solutions. You will join our Global Support Team in Barcelona, providing support to customers in Europe in French (and possible other language) through phone,...
