Call Center Operations Lead

A leading BPO company in San Fernando seeks an experienced Operations Supervisor to lead a team of agents. The role involves supervising daily operations, ensuring performance management, coaching, and fostering a high-performance team culture. Candidates should have at least 3 years of supervisory experience in a BPO setting and strong leadership skills....

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of...

A leading customer service provider is looking for Call Center Representatives in San Fernando, Spain. This role involves handling inbound and outbound customer service calls and requires strong communication skills. Candidates should be at least 18 years old and possess a high school diploma or equivalent. The position offers a competitive compensation...

Position Full‑Time Experienced Operations Supervisor to lead a team of agents across BPO campaigns. Responsible for performance management, coaching and ensuring operational excellence. Key Responsibilities Supervise daily operations and ensure adherence to KPIs and SLAs. Monitor agent performance and provide regular coaching and feedback. Manage...

Position Full‑Time Experienced Operations Supervisor to lead a team of agents across BPO campaigns. Responsible for performance management, coaching and ensuring operational excellence. Key Responsibilities Supervise daily operations and ensure adherence to KPIs and SLAs. Monitor agent performance and provide regular coaching and feedback. Manage...

Position OverviewMCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of...

A leading tech-enabled business services company in San Fernando, Spain, is seeking a Contact Center Operations Supervisor to oversee a team in a dynamic BPO environment. Responsibilities include managing day-to-day operations, driving performance, and ensuring service excellence. The ideal candidate has 2+ years of supervisory experience in a contact...

PositionFull‑TimeExperienced Operations Supervisor to lead a team of agents across BPO campaigns. Responsible for performance management, coaching and ensuring operational excellence.Key ResponsibilitiesSupervise daily operations and ensure adherence to KPIs and SLAs.Monitor agent performance and provide regular coaching and feedback.Manage schedules,...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

A fast-growing tech-enabled business services company is looking for Call Center Sales Representatives in San Fernando, Andalucía. The role involves handling calls, providing expert product guidance, and closing sales. Candidates should be customer-focused with strong communication skills. The position offers competitive pay, career growth, and various...