Finnish Speaking Team Leader

hace 1 mes


España Recruitment Direct A tiempo completo

Finnish Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:
Team Management:
Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement plans.Ensure consistent communication with internal/external contacts.Conduct team huddles for process updates, feedback, and focus points.
Process & Performance Management:
Monitor and improve performance of bottom quartile team members.Manage and delegate daily volumes to meet customer KPIs.Understand team processes and bring improvements.Conduct audits and perform root cause analysis for defects, creating action plans to address them.
Customer Support:
Provide direct customer support (calls, chats, social media).Handle complex client queries and complaints.Liaise with departments for effective issue resolution.
Reporting & Compliance:
Create and maintain operational reports.Ensure adherence to company and client procedures, policies, and data protection regulations.
Collaboration & Training:
Discover and address training needs, providing coaching.Collaborate with support groups like Recruitment, Training, HR, etc., for performance improvement.Assist in operational tasks that improve KPIs and service delivery.
Requirements:
Language Skills:
Finnish: C1 minimum level (both written and spoken).English: B1+ or higher.
Technical Skills:
Strong computer literacy with a typing speed of 50 WPM and 90% accuracy.Proficiency in MS Office (Word, Excel, PowerPoint).Hands-on experience with back-office activities, especially Live Chat and Social Media.
Management & Customer Service:
Proven people management experience and strong leadership capabilities.Prior experience in Customer Support, Customer Relationship, or Customer Service.Ability to handle multiple assignments with a long-term vision and creativity.Strong communication, presentation, and problem-solving skills.
Additional Qualities:
Self-motivated with a strong drive to meet deliverables.Experience in process improvement initiatives.Strong analytical capabilities and excellent problem-solving skills.
This role is ideal for someone with strong leadership skills, fluency in Finnish, and a passion for customer service.It offers the opportunity to manage a team, drive performance improvements, and provide direct support to clients in a multinational environment.
#J-18808-Ljbffr


  • Team Leader

    hace 1 mes


    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Finnish) in Riga who will manage and support the CSA.Position : Team Leader (Finnish)Location : Riga, Latvia (on-site)Employment type : Full-timeDUTIES AND RESPONSIBILITIES :To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 1 mes


    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Finnish) in Riga who will manage and support the CSA Position: Team Leader (Finnish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically...


  • España buscojobs España A tiempo completo

    Working hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports each other are a natural part of our everyday life?...


  • España Freska Norge A tiempo completo

    Location: FuengirolaType of employment: PermanentWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports...


  • España Freska A tiempo completo

    Location: FuengirolaType of employment: PermanentWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports...


  • España Ellis Recruitment Group A tiempo completo

    Department: South American Market Team, Spanish Market Team Start Date: Immediately Are you a Recruitment Consultant looking to make the first step into management?Do you enjoy Recruitment and want to teach the next generation?Are you looking to earn a higher income and be taught by experienced management?If YES…Oracle Contractors has the perfect role...


  • España Cross Border Talents A tiempo completo

    Exciting Job Opportunity: Finnish-Speaking Onsite Travel Agency Customer Support in Barcelona (Locals Only) Are you a Finnish-speaking local in Barcelona with a passion for travel and a desire to provide exceptional customer service? We have a fantastic opportunity for you to join our dynamic team as a Customer Support Agent at a leading global travel...


  • España Freska Norge A tiempo completo

    Location: FuengirolaType of employment: PermanentWorking hours: Full time (37.5 hours per week)Work-model: Office-basedStart: JanuaryAre you our future Finnish-speaking Team Leader who wants to provide world-class service to both external and internal customers? Do you enjoy working in an environment where dynamic tasks and a close-knit team that supports...


  • España Recruitment Direct A tiempo completo

    Finnish Speaking Quality AnalystRiga, LatviaGross salary of €2000 gross per month.Job Responsibilities:Quality Auditing:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality improvement.Feedback & Coaching:Provide feedback to CSAs based on actionable insights.Offer...


  • España Minacs A tiempo completo

    Inside Sales Representative (Finnish-speaking) - On site - High Tech HE04Job Title:Inside Sales Representative (Finnish-speaking) - On site - High Tech HE04Experience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known...

  • Solution Specialist

    hace 4 semanas


    España Minacs A tiempo completo

    Solution Specialist (Finnish-speaking) - On-site - Cloud Solutions MV02Job Title: Solution Specialist (Finnish-speaking) - On-site - Cloud Solutions MV02Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones...

  • Customer Representative

    hace 1 semana


    España Cataloxy A tiempo completo

    Ofertas de empleo Customer Representative (Finnish-speaking) - On-Site SP02Publicada: 13.12.2024. Actual hasta: 27.12.2024Customer Representative (Finnish-speaking) - On-Site SP02, MálagaSalario: a convenirDescripción de la ofertaEtsimme suomenkielisiä asiakasneuvojia Specsaversin Málagan toimipisteeseen! Jos nautit toisten auttamisesta ja käytät...


  • España Cross Border Talents A tiempo completo

    Join Our Team as a Polish-Speaking Sales Team Leader in Gdansk Position: Sales Team Leader with Polish Location: Gdansk, Poland Work Model: Fully on-site Employment Type: Full-time Are you an inspiring leader with a passion for sales? We are seeking a Polish-Speaking Sales Team Leader to join our dynamic team in Gdansk and drive success in our sales...


  • España Recruitment Direct A tiempo completo

    Finnish-Speaking B2B Sales and Tech Sales RepresentativeLocation: Athens, GreeceCompensation:Base Salary: €1,600/month grossCommission: Up to €300/monthTransport Bonus: €100/monthOverviewThis role is an excellent opportunity to join the sales team of one of the world’s leading IT companies. As a B2B Sales and Tech Sales Representative, your primary...


  • España Minacs A tiempo completo

    Inside Sales Representative (Finnish-speaking) - On site - High Tech HE04Apply NowJob Title:Inside Sales Representative (Finnish-speaking) - On site - High Tech HE04Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the...

  • Customer Representative

    hace 4 semanas


    España buscojobs España A tiempo completo

    Sales Representative (f/m/d)Full TimeLocation: Barcelona, CataloniaCompany: Beckman Coulter DiagnosticsDate: 14.11.2024Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to ...German Speaking Sales...


  • España Recruitment Direct A tiempo completo

    Swedish Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...


  • España Recruitment Direct A tiempo completo

    Dutch Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...


  • España Recruitment Direct A tiempo completo

    German Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment.Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition).Manage underperformance with proactive reinforcement...


  • España Tendium A tiempo completo

    Why Tendium Tendium is a rapidly growing tech company working in the space between technology and customers. Through advanced machine-learning technologies, we are revolutionising industries with modern, efficient methods, creating new possibilities to democratise both the public and the private sector markets. We believe in a flat hierarchy where every team...