Director of Operations Growth Markets
hace 2 semanas
Reporting line: President, Growth MarketsClosing Date: 2nd JanuaryWe have an exceptional opportunity for a Director of Operations to join our Growth Market Division. This role will report into the President, Growth Markets and is a key leadership role to ensure the smooth running of our contact centre operations across the EU (currently 7 countries) and to enable D&G growth while providing a first-class consumer and service experiences.The role holder will be responsible for overseeing the planning and execution of our Operations across our Growth Markets regions. This position will be responsible for the short-mid term strategy of the Operations teams in alignment with our global business objectives.Key areas of responsibility include:Overseeing operations for the Growth Markets region across multiple countries, ensuring service excellence, and meeting performance targets.Defining the short-mid-long term strategy across the Growth Market Operations, in line with the broader business Global Strategy.Managing resourcing and performance of our contact centres and implementing strategies to improve customer satisfaction and operational efficiency across our EU operations.Analysing performance metrics, driving continuous improvement initiatives, and ensuring compliance with company policies and industry regulations.Leading and developing a high-performing team, fostering collaboration across departments, geographies and managing budgets to ensure cost-effective operations.Our successful candidate will have:Deep expertise in managing large-scale operations, optimising processes, and enhancing customer experience.Experience with people/change management and driving a flexible multi-skilled workforce to enable demand optimisations in line with operational cost expectations.Strong influencing skills across multiple geographies and proven ability to work successfully in fast-paced matrix organisations.Experience in a senior operations role, managing large multi-national/location call centre operations, both sales and service, including 3rd party BPOs.Proficiency in English and the ability to speak either Spanish, Italian or Portuguese is advantageous.This exceptional leadership opportunity will be responsible for approximately 400 people across Sales, Service, Complaints and First Line of Controls. Additionally, the role is responsible for D&G’s contact centres BPOs which is circa 150 people.A key element of this role is the ability to work across different cultures in the EU, with frequent travel expected (monthly) between offices in Spain, Italy, Germany and the UK.Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please note that we have a thorough referencing process, which includes criminal record checks.At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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Director of Operations Growth Markets
hace 2 semanas
España Domestic & General Group A tiempo completoDirector of Operations Growth Markets page is loadedDirector of Operations Growth MarketsApply locations Madrid, ESPTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: January 3, 2025 (12 days left to apply)Job requisition id: JR100483Role Title: Director of OperationsLocation: Madrid/LondonContract Type: PermanentReporting line:...
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Head of Propositions Growth Markets
hace 2 semanas
España Domestic & General Group A tiempo completoHead of Propositions Growth MarketsApply locations Madrid, ESPTime Type: Full timePosted On: 11 Days AgoTime Left to Apply: End Date: December 23, 2024 (1 day left to apply)Job Requisition ID: JR100484Role Title: Head of PropositionsLocation: SpainSalary: CompetitiveContract Type: PermanentClosing Date: 23rd December, MondayWe have an exceptional opportunity...
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Head of Propositions Growth Markets
hace 3 semanas
España Domestic & General Service GmbH A tiempo completoWe have an exceptional opportunity for a Head of Propositions to join our Product & Technology Division. The core responsibility of this role will be to develop and manage the proposition portfolio across our Growth Markets division (currently 7 countries) and emerging markets. This will involve overseeing the entire proposition development lifecycle, from...
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Director of Product, MarTech
hace 2 semanas
España Gartner A tiempo completoAbout Gartner Digital Markets:Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four...
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Director of Operations
hace 4 semanas
España Crystora Dynamics Limited A tiempo completoJob Title: Director of OperationsLocation: Remote (U.S. Only)Compensation: $39.00 - $52.00Job Type: Full-TimeJoin Crystora Dynamics LimitedAt Crystora Dynamics Limited, we are at the forefront of civil engineering, structural engineering, architectural services, surveying, and forensic analysis, delivering innovative and sustainable solutions that shape the...
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Director of Product, MarTech
hace 5 días
España Gartner A tiempo completoAbout Gartner Digital Markets:Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four...
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Director of Operations
hace 4 semanas
España Barcelona A tiempo completoThe BBHC represents a pioneering effort focusing on integrating research, prevention, and clinical care for Alzheimer's disease and other neurodegenerative conditions. The BBHC will offer comprehensive clinical care, conduct cutting-edge research, and provide educational programs to the community. Its mission is to become a leading organization in providing...
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Director of Operations
hace 1 mes
España City Wide Facility Solutions A tiempo completoAre you a B2B sales or account manager with a strong track record of success building and managing sales/account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you!City Wide, the nation’s leading management company in the building maintenance industry, is seeking a Director of...
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Director of Golf
hace 2 meses
España Confederation of Professional Golf (CPG) A tiempo completoJob LocationsWilling to work in: Portugal, SpainCurrent PositionHead ProfessionalJob CategoriesClub Fitting / Building, Club Management, Customer Service, Director of Golf, Events / Tournament Administration, Finance, Golf Coaching, Head Professional, Management, Marketing, Operations, Retail, Rules, Sales, Teaching ProfessionalSkillsHead professional, golf...
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Director of Supply Operations
hace 2 meses
España FREE NOW A tiempo completoLocation: We are flexible! Come and join us either in London, Madrid, Barcelona or Dublin The Director of Supply Operations role is responsible for defining the strategy, objectives, roadmap and activities of the Supply Operations and Quality of Service teams to ensure coordinated and effective delivery of our supply side KPIs across all FREENOW...
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Director of Product Operations
hace 3 días
España Semrush A tiempo completoDirector of Product Operations (Operations Division)Other location_on Remote: SpainHi there!We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance.This is our Director of Product Operations role for those who strive to implement functional processes and drive...
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España MENTAL GROWTH NETWORK A tiempo completoOperations & Event Management Director | Co-Founder (Spain based) NGO Title: Events & Operations Manager and Co-Founder (English, Spanish both should be fluent) Location: Spain (Fully Remote with occasional travel) This isn’t a traditional employment opportunity. Instead, we’re seeking an entrepreneurial and organized leader to co-found and shape Mental...
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Director of Services
hace 2 meses
España Robert Walters Spain A tiempo completoDue to a reorganisation in the structure, our client is looking for a Director of Services that will lead all the operations worldwide reporting to the global CEO.Keywords: Services, Directorship, Leadership, Management, Operational OversightOur client is in search of a Director of Services to become an integral part of their team. This role presents a...
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Operations Director
hace 2 meses
España Glints A tiempo completoJob Title: Operations DirectorJob Level: Level 9Job Type: Full-TimeLocation: Ortigas, Metro Manila (May require travel to other offices within the Metro)About the CompanyWe are a well-established venture capital firm with over a decade of experience in the financial sector. Through extensive management expertise and long-term professional relationships, we...
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Operations Director
hace 2 meses
España The Green Recruitment Company A tiempo completoThe Green Recruitment Company has partnered with a leading European Solar Investment platform looking for an Operations Director to play a pivotal role in consolidating their new brand in Spain.Responsibilities:Implement and improve operational strategies and processes that align with the company's growth objectives.Manage installations of solar PV projects...
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Regional Director of Technology Operations
hace 1 mes
España myGwork A tiempo completoRegional Director of Technology Operations - EMEAThis job is with WPP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients,...
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Director of Global HR Operations
hace 2 semanas
España Certify A tiempo completoTrusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making...
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Chief Of Staff
hace 2 meses
España Recruitment Room A tiempo completoWhat we are looking for The team is seeking a highly skilled and experienced strategic advisor, thought partner, and operational leader to join as Chief of Staff to the Head of AI Operations. This pivotal role will be instrumental in guiding and managing our ambitious growth trajectory as the company scales rapidly. The Chief of Staff will play a critical...
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Chief Of Staff
hace 2 meses
España Recruitment Room A tiempo completoWhat we are looking forThe team is seeking a highly skilled and experienced strategic advisor, thought partner, and operational leader to join as Chief of Staff to the Head of AI Operations. This pivotal role will be instrumental in guiding and managing our ambitious growth trajectory as the company scales rapidly. The Chief of Staff will play a critical...
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Executive Director of Berklee Valencia
hace 3 semanas
España Berklee College of Music A tiempo completoBerklee College of Music - Valencia, SpainDetailsNegotiableTemporary1 positionJob DescriptionBerklee Valencia is the Berklee College of Music’s first international campus and its first outside of Boston. Located in Valencia’s iconic City of Arts and Sciences, the magnificent 3,600-square-meter campus has been designed specifically for music and is...