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Director of Revenue Management

hace 2 semanas


Milano, España Marriott Hotels Resorts A tiempo completo

Description Casa Brera a Luxury Collection Hotel Milan is currently recruiting for a Director of Revenue Management. Reporting to the General Manager the role is responsible for the following key objectives : Drive the overall Revenue performance of the property through strategic pricing, inventory management, demand forecasting, segmentation optimization and channel profitability. Establish and evolve a long‑term revenue strategy ensuring alignment with brand positioning, market dynamics and stakeholder expectations. Lead the creation, implementation and continuous refinement of Revenue processes, SOPs, analytical tools in a first‑opening environment. Maximize RevPAR, Market Share, ADR, Premium Room and Suite Mix and profit contribution across all segments. About us Part of the Luxury Group of Marriott International, Casa Brera is an unexpected gateway in the heart of Brera. Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade you will find a world of international sophistication transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance. CORE WORK ACTIVITIES Analyzing and Reporting Revenue Management Data Conduct daily, weekly and monthly performance analysis. Lead end‑of‑period analysis identifying demand trends, key periods, opportunities and risks. Produce and present Owner reports and critiques integrating STR performance, market trends, pace analysis, segmentation evolution and revenue risks. Conduct deep‑dives on transient segments, promotions, channels etc. Maintain accuracy and consistency of systems configurations (MARSHA, One Yield, HPP distribution channels). Monitor online channels and the competitive set to ensure price integrity, positioning and content accuracy. Lead STR analysis weekly and monthly, identifying market‑share gaps and developing corrective commercial actions. Build, review and update the annual Room Revenue Budget and collaborate on the Total Hotel Budget. Develop internal reporting tools to track KPIs and support decision making. Managing Revenue Strategy Provide critical input to property leaders for development of market sales strategy. Define and execute the property’s pricing strategy ensuring rate integrity, competitive positioning and commercial alignment. Develop transient, group and premium‑room strategies incorporating seasonality, demand shifts, events and compression periods. Drive and monitor suite and premium‑room penetration ensuring optimal inventory allocation and mix profitability. Lead the Group Base Build Strategy, evaluate opportunities and provide recommendations on displacement pricing and contract terms. Ensure daily strategy deployment with FO, Reservations and Sales and verify alignment in execution. Ensure compliance with brand RM processes, PDP diagnostic assessments and corporate initiatives. Provide revenue‑management functional expertise and leadership to general managers, property leadership teams and market sales leaders. Ensure that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Provide recommendations to improve effectiveness of revenue‑management processes. Building Successful Relationships Lead the Commercial Strategy Meetings (daily/weekly/monthly) ensuring cross‑functional alignment. Communicate brand initiatives, demand and market analysis to stakeholders and owners. Communicate market direction to revenue‑management, sales and hotel leaders. Develop and nurture positive working relationships with all departments to ensure flawless execution of strategies. Develop and manage internal key stakeholder relationships. Provide targeted and timely communication of results, achievements and challenges to stakeholders. Additional Responsibilities Create updates and enforce Revenue SOPs including premium allocation, upgrade principles, overbooking and tactical actions. Support onboarding and development of new team members. Ensure all systems (Marsha, HPP, One Yield, OTA extranets) are updated, clean and aligned with strategy. Lead cross‑functional projects related to efficiency, process optimization, profitability and forecasting improvement. Represent the hotel in meetings with ownership, corporate teams and key partners. Maintain strict documentation and data accuracy for audit and compliance purposes. What we offer A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World‑class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent – award‑winning experienced hospitality professionals. Discounted room nights, meals and spa access in more than 9000 hotels worldwide – because your wellbeing means so much. Discounts for your friends and family. 5 euros breakfast when staying at any of our European hotels. Wellness and sustainability initiatives. What we look for Experience in the same role within international hospitality companies. Knowledge of Marsha, Opera, One Yield and other revenue‑management software and applications. Experience in openings and luxury hotels. MANAGEMENT COMPETENCIES Leadership Adaptability – develop strategies and identify resources to implement and manage change; model flexibility in adjusting priorities; and communicate the need for change in a positive way that encourages commitment. Communication – actively listen and use appropriate communication styles to deliver complex information in a clear concise way and influence others to accept a point of view, gain consensus or take action. Problem Solving and Decision Making – model and set expectations for solving complex problems, collecting and comparing information to evaluate alternatives considering their potential impact before making decisions involving others to gain agreement and support and guiding others to implement solutions. Professional Demeanor – exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values. Managing Execution Building and Contributing to Teams – lead and participate as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results – focus and guide others in accomplishing work objectives. Planning and Organizing – gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships – develop and use collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships – develop and sustain relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset – support employees and business partners with diverse styles, abilities, motivations and/or cultural perspectives; utilize differences to drive innovation, engagement and enhance business results; and ensure employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability – evaluate and adapt the structure of organizational units, jobs and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management – provide guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning – seek and make the most of learning opportunities to improve performance of self and/or others. Business Acumen – understand and utilize business information (e.g. data related to employee engagement, guest satisfaction and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen – understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function‑specific work challenges. Revenue Management – knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management; skill in using a Yield Management system and interpreting pricing and inventory reports. Research – skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends and real‑estate market dynamics. The ability to know when to seek additional information and where to look to find it. Inventory Management – the ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue and profit across all segments. Computer Skills – the willingness to learn and ability to use computer systems and software packages to input, access, modify, store or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse or trackball. Economics and Finance – knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling and the reporting of financial data. Sales and Marketing – knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics. Basic Competencies – fundamental competencies required for accomplishing basic work activities. Basic Computer Skills – use basic computer hardware and software (e.g. personal computers, word processing software, Internet browsers etc.). Mathematical Reasoning – demonstrate ability to add, subtract, multiply or divide quickly correctly and in a way that allows one to solve work‑related issues. Oral Comprehension – demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension – demonstrate understanding of written sentences and paragraphs in work‑related documents. Writing – communicate effectively in writing as appropriate for the needs of the audience. Explore our very big world As a world‑class leader in the travel industry there’s no better place than Marriott International to make your mark. Joining us you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role and for that you’ll be appreciated and valued. At Marriott International we are dedicated to being an equal‑opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or any other basis protected by applicable law. Required Experience Director Key Skills Crisis Management, Marketing, Public Relations, Fundraising, Media Relations, Constant Contact, Strategic Planning, Social Media Management, Team Management, Public Speaking, Wordpress, Writing Skills Employment Type: Full‑Time Department / Functional Area: Revenue Management Experience: years Vacancy: 1 #J-18808-Ljbffr