Swedish Speaking Customer Service Representative for Booking

hace 2 semanas


Barcelona, España TP A tiempo completo

Swedish Speaking Customer Service Representative for Booking This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job responsibilities: As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers from all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.

Requirements

Swedish: C2 level and advanced English Excellent communication and inter‑personal skills both written and spoken PC skills: Office 365, CRM Database, and other internal platforms A problem‑solving and solution‑driven mentality A positive, motivated mindset that will help you deal with tricky customer problems Goal‑oriented work approach An open mind to changing priorities and business processes Affinity with accommodation platforms Experience within customer service or contact center environments will be valued. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification Benefits 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.

Salary

22,249 € gross/year Available shift: 09:00-20:00h (Rotatory) Starting with a temporary contract that will evolve into a permanent contract for a long term based on business needs. Holidays: 27 working days of holidays/year Flexible remuneration in nursery school transport if interested after probation period A multicultural and international working environment Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) Be part of an exciting industry leading department with great opportunities to learn and grow your career 3 weeks of initial training and continued personal coaching Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Seniority level Entry level Employment type Contract Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr



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