KAM Gastroenterology Madrid

KAM Gastroenterology Madrid & Castilla La Mancha Takeda, Madrid, Community of Madrid, Spain The Key Account Manager (KAM) for Gastroenterology in Madrid & Castilla La Mancha is responsible for managing one of our main established products that significantly contributes to Takeda’s overall revenue. This role requires continuous and deep engagement with a broad range of specialists and stakeholders across the healthcare ecosystem. The KAM plays a key role in raising awareness, facilitating accurate diagnosis, and ensuring appropriate treatment management, including initiation and long‑term follow‑up. Key Responsibilities Account Planning & Execution: Implement account plans aligned with BU and managerial direction. Use data and CRM insights to identify opportunities, define SMART objectives, and monitor progress. Customer Engagement: Build trusted partnerships with HCPs and decision makers. Deliver high‑quality scientific discussions that create value and reinforce Takeda’s leadership in GI. Omnichannel Excellence: Combine in‑person and digital engagement for consistent and compliant customer experiences. Use AI‑enabled tools to personalize content and schedule interactions efficiently. Data‑Driven Decision Making: Utilize AI‑supported analytics to understand territory performance, patient journey dynamics, and referral patterns. Anticipate risks and opportunities to optimize resources. Operational Efficiency: Automate routine reporting and planning tasks, dedicating more time to strategic follow‑up, diagnosis pathway optimisation, and cross‑functional collaboration. Collaboration: Work closely with the First Line Manager, Medical, Market Access, and Marketing teams to align tactics and ensure coordinated execution across the territory. Continuous Learning: Stay updated on therapeutic advances in GI, competitor activity, and evolving diagnostic protocols. Share insights to enhance the team’s collective expertise. Capabilities & Success Competences Customer Focus & Scientific Expertise: Deep understanding of GI diseases, treatment pathways, and the needs of multidisciplinary teams. Digital Dexterity: Skilled use of CRM, analytics, and AI‑supported platforms for data‑driven planning. Collaboration & Influence: Works effectively across medical, market access, and marketing interfaces to ensure integrated execution. Results Orientation: Achieves objectives with discipline, perseverance and agility in a complex, highly specialised market. Innovation & Learning Agility: Embraces new technologies and continuously updates therapeutic and digital knowledge. Success Measures Achievement of sales targets and territory growth objectives. Effective implementation of account plans and contribution to market share gains. Demonstrated improvement in diagnosis, treatment initiation and follow‑up rates in key centres. Efficient use of digital and AI tools to enhance engagement quality and time optimisation. Strengthened relationships with key specialists and decision makers, reinforcing Takeda’s position as a trusted partner in GI. Requirements Education: B.Sc. Degree or equivalent. Experience: At least 5 years of experience engaging partnership with HCP, delivering strong results in a secondary care environment (preferably in a specialty care setting). Experience in close collaboration with HCP/payers and commercial/access managers in engaging value‑based partnerships. Experience working in a multifunctional environment collaborating with different roles and departments. Location: Madrid, Spain. Worker type: Employee. Sub‑Type: Regular. Time type: Full time. #J-18808-Ljbffr