Reservations Agent

hace 7 días

España Four Seasons A tiempo completo

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate and is currently undergoing restoration and renovation, scheduled to open in June 2024.
Key Responsibilities:

Manage incoming reservation requests via phone, email, and online systems, ensuring accuracy and attention to detail.
Provide guests with information about accommodations, rates, and available services.
Confirm, modify, or cancel reservations as needed while maintaining excellent customer service.
Maintain accurate records of bookings and ensure the reservation system is updated promptly.
Collaborate with other departments to ensure guest requests and preferences are communicated and met.
Answer and direct phone calls professionally and promptly, ensuring a courteous approach and consistently meeting Four Seasons’ quality standards.
Carry out all administrative tasks related to the switchboard, providing accurate information, updating records, and efficiently addressing caller inquiries.
Provide comprehensive support in all relevant PBX tasks, ensuring smooth communication flow and alignment with service standards.

Our Ideal Reservations Agent candidate will have:

Strong Customer Service Skills : Exceptional ability to communicate with customers and provide a friendly, professional experience.
Experience in Reservations : Prior experience in hotel reservations or similar customer service roles, understanding booking procedures and systems.
Excellent Communication Skills : Proficient in verbal and written communication, able to convey information clearly and effectively.
Attention to Detail : High level of accuracy in entering and managing reservation details, ensuring that all information is correct.
Problem-Solving Skills : Ability to handle and resolve guest inquiries and issues efficiently, ensuring customer satisfaction.
Knowledge of Hotel Operations : Familiarity with hotel services, amenities, and policies to provide accurate information to guests.
Multitasking Abilities : Capable of managing multiple phone calls and emails while maintaining a high level of service.
Proficiency with Technology : Experience with property management systems (PMS) and other booking software, along with basic computer skills.
Organizational Skills : Strong organizational abilities to manage reservations and documentation effectively.
Team Player : Ability to collaborate with other departments to ensure seamless guest experiences and coordination.
Cultural Sensitivity : Awareness and respect for diverse cultures and backgrounds, ensuring all guests feel welcome.
Sales Skills : Ability to upsell services, room upgrades, and packages to enhance guest experiences and revenue.
Flexibility : Willingness to work various shifts, including evenings, weekends, and holidays, as needed.
Positive Attitude : A friendly, positive demeanor that contributes to a welcoming environment for guests.
Adaptability : Ability to handle high-pressure situations and adapt to changing circumstances in a fast-paced environment.

Work Experience: 2 Years
Degree: Professional / Technician
Languages: Spanish / English
Language Ability: High
Language Proficiency: Fluent
Must have the legal right to work in Spain and have fluency in English and Spanish.
What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

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