Quality Control Analyst
hace 2 meses
Quality Control Analyst (Customer Service)Quality Assurance SpecialistDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSXPurpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer satisfaction. This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring adherence to quality standards and continuous improvement of processes.Main Responsibilities:Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures.Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders.Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes.Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations.Collaboration: Work closely with team leaders and other QA team members to share insights and collaborate on strategies that enhance overall service quality.Issue Escalation: Identify recurring issues or areas of concern and escalate them to the Project Manager for resolution.Knowledge and Skills Required:In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment.Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders.Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance.Experience in coaching and developing agents to enhance their skills.Ability to identify inefficiencies in customer service processes and recommend practical solutions.Flexibility to adjust to changing priorities and manage multiple tasks in a dynamic environment.What do we offer you?You will be part of a great team of professionals in an internationally consolidated company.You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.MSX Bazaar: Collective purchasing portal with great discounts for employees.22 working days according to collective bargaining agreement + 4 extra days.Internal training plan.Additional incentives for employee referral programs, internal trainers, new business opportunities.Do you think you are the ideal person for this position? We want to meet you Sign up for the offer quickly and we'll review your application.About MSX:With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSXI MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutionsThe MSXI VisionTo enhance every journey in the world of mobilityMSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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Analyst (Biological Quality Control)
hace 1 mes
España Kymos Group A tiempo completoKYMOS GROUP is a medium-size and fast-growing Contract Research Organization (CRO) with headquarters in Spain and laboratories in Spain, Italy, and Germany and a Liasson office in South Korea, offering comprehensive bioanalytical and CMC analytical services to the life sciences industry. Its laboratories are GMP and GLP certified and GCP compliant, and have...
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Quality Control Analyst
hace 2 meses
España Kymos Group A tiempo completoBuscamos a analistas para nuestro departamento de Control de Calidad, donde se analizan principalmente materias primas, producto acabado y especialidades farmacéuticas. Las responsabilidades son: - Dar soporte a los químicos analíticos en la preparación de muestras y en el uso de diversas técnicas analíticas (potenciometrías, Karl Fisher,...
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Quality Control Analyst
hace 1 semana
España Kymos A tiempo completoBuscamos a analistas para nuestro departamento de Control de Calidad, donde se analizan principalmente materias primas, producto acabado y especialidades farmacéuticas. Las responsabilidades son: - Dar soporte a los químicos analíticos en la preparación de muestras y en el uso de diversas técnicas analíticas (potenciometrías, Karl Fisher,...
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Quality Control Analyst
hace 1 semana
España Kymos Group A tiempo completoKYMOS GROUP is a medium-size and fast-growing Contract Research Organization (CRO) with headquarters in Spain and laboratories in Spain, Italy, and Germany and a Liasson office in South Korea, offering comprehensive bioanalytical and CMC analytical services to the life sciences industry. Its laboratories are GMP and GLP certified and GCP compliant, and have...
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Quality Control Analyst
hace 4 semanas
España Cromology A tiempo completoEn **Cromology** nos enorgullece ofrecer productos de calidad que hacen la vida de las personas más colorida y vibrante! Somos una compañía que estamos en constante búsqueda de la excelencia, estamos comprometidos con la satisfacción del cliente y el trabajo en equipo. Actualmente, estamos buscando un/a** Analista de Control de Calidad** apasionado/a y...
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Quality Control Analyst
hace 2 meses
España MSX International Inc. A tiempo completoQuality Control Analyst (Customer Service)Quality Assurance SpecialistDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and...
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Senior Quality Analyst
hace 1 mes
España Thoughtworks Inc. A tiempo completoWoven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...
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Quality Control Analyst
hace 2 meses
España MSX INTERNATIONAL A tiempo completoQuality Assurance Specialist Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX! Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer...
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Senior Quality Analyst
hace 2 meses
España Thoughtworks Inc. A tiempo completoWoven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...
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CS Quality Assurance Analyst
hace 4 semanas
España Ryanair A tiempo completoLong Description CS Quality Assurance Analyst Ryanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe’s Largest Airline Group This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As a CS Quality Assurance Analyst,...
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Quality Assurance Analyst
hace 2 meses
España NN Group A tiempo completoNationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. We provide specialized services for the development and maintenance of insurance products for the different international Business Units from NN Group. On this occasion, we offer an indefinite Quality Assurance Analyst...
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Quality Control Quality Assurance Officer
hace 4 semanas
España buscojobs España A tiempo completoResponsabilidadesParticipar en la implementación del Plan Estratégico de Calidad Corporativa en su ámbito de aplicación.Asegurar el cumplimiento de las normas internas de Ferrer, los estándares de referencia del Sistema de Calidad Farmacéutico, incorporando iniciativas para la mejora continua.Participar en la monitorización de “Key Quality...
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Quality System Analyst
hace 2 meses
España Gestamp A tiempo completoQuality System Analyst Location: Gestamp Servicios II, ES, Gestamp Se Date: Oct 1, 2024 Principales actividades y ámbito de la responsabilidad Liderar iniciativas de calidad corporativa en el ámbito de las tecnologías de control e inspección. Validar la adquisición de nuevos equipos de calidad para las distintas plantas del...
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German Speaking Quality Analyst
hace 2 semanas
España Recruitment Direct A tiempo completoGerman-speaking Quality AnalystAthens, Greece (On-site)Employment Type: Permanent ContractSalary gross €1300 a month + bonus up to 10% + private medical + vouchersAbout the RoleDo you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece. As a key player in the...
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Quality Control Inspector
hace 4 semanas
España buscojobs España A tiempo completoAbout UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck...
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Cs Quality Assurance Analyst | QK-06
hace 4 días
España Ryanair A tiempo completoLong Description CS Quality Assurance Analyst Ryanair are currently recruiting for a CS Quality Assurance Analyst to join the Customer Service Team of Europe's Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As a CS Quality Assurance Analyst, you will...
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Quality Control
hace 1 mes
España Archer Daniels Midland Company A tiempo completoCarcaixent Spain Quality & Food Safety Cómo ADM hace del mundo un lugar mejor No todas las carreras le ofrecen la oportunidad de realizar un trabajo gratificante que ayude a mejorar las vidas de personas en todo el mundo. En ADM, eso es exactamente lo que hacemos. En ADM producimos aproximadamente el 20 % de los alimentos del mundo, lo que creemos que es...
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Quality Control Manager
hace 3 semanas
España Instituto Grifols SA A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
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French Quality Analyst
hace 4 semanas
España Red Frog Recruitment A tiempo completoFrench Quality AnalystLocation: Lisbon, PortugalEmployment Type: Full-time, OnsiteLanguage Requirements: French & EnglishAre you a detail-oriented French speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and...
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German Quality Analyst
hace 4 semanas
España Red Frog Recruitment A tiempo completoGerman Quality AnalystLocation: Lisbon, PortugalEmployment Type: Full-time, OnsiteLanguage Requirements: German & EnglishAre you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and...
