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Quality Assurance SpecialistLocation: Noblejas, SpainTime Type: Full timePosted On: Posted YesterdayJob Requisition ID: R0028264Job Category:QualityJob Family:Enterprise Quality and Food SafetyJob Description:Complaint management: Communication of incidents received to the plants, follow-up, analysis, and sending response to the customer. Communicate with consumer to understand details. Follow up on sample recovery.Review and verification of data for sending daily, weekly, and monthly reports.Analyze monthly and weekly trends to follow up the quality objective.Monthly review, tracking, and categorization of complaints from all plants in Europe.Optimize the use of the software used for claims management.Development, creation, and improvement of reports and dashboards according to needs.Participate and organize global standardization programs on food quality and food safety issues in Europe (e.g., Standardization of control plans).Participation in the Foreign Objects Project: follow-up of objectives, follow-up of complaints, awareness campaigns, monthly meetings.Collaboration in the development of customer requirements/needs (e.g., Technical data sheets, DNA-specific document Mercadona).Internal Audits.Supplier audits to ensure the quality and food safety of raw materials.Monitoring and analysis of supplier complaint trends and consumer complaints trends: KPIs, analysis, and interpretation of data. Implementation of preventive actions and verification of their effectiveness.Follow-up of corrective actions and action plans proposed by suppliers. Verification of the effectiveness of action plans.Supplier complaints management Noblejas y Talavera Plant.About UsSchreiber Foods strives to do good through food every day. Based in North America, we’re a customer-brand leader in cream cheese, natural cheese, process cheese, shelf-stable beverages, and yogurt. Our more than 10,000 employees and presence on five continents enable us to be an essential ingredient in our customers’ success.With annual sales of more than $7 billion, we partner with the best retailers, restaurants, distributors, and food manufacturers around the globe. We also recognize our responsibility to do good in the world and are driven to make a difference in everything we do.Life & Culture: We call ourselves partners – not employees – and there’s a good reason behind that. Our work is more than just a job. Our common goals drive and energize us as we work together to be the best we can be.Caring is a huge part of who we are. We not only help each other grow; we take care of each other along the way. Whenever a partner is experiencing a hardship, it’s common for others to take the initiative to organize fundraisers to help support them through our Partners Helping Partners program. We also care about our communities and want to help make them better places to live every day.Who are we looking for? Our people are truly the heart of our company, and we’re on a journey together. It’s about more than a job. We work hard to find great people with diverse backgrounds, experiences, and perspectives, and provide opportunities to help them grow. Like a family, we care deeply about each other.
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