Quality Assurance Specialist
hace 3 semanas
Quality Assurance Specialist - GermanFecha: 5 dic 2024Location: BarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSXPurpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer satisfaction.Main Responsibilities:Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures.Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders.Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes.Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations.Collaboration:Work closely with team leaders and other QA team members to share insights and collaborate on strategies that enhance overall service quality.Issue Escalation: Identify recurring issues or areas of concern and escalate them to the Project Manager for resolution.Knowledge and Skills Required:Native/bilingual German language and advanced knowledge of English (minimum level B2).In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment.Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders.Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance.Experience in coaching and developing agents to enhance their skills.Ability to identify inefficiencies in customer service processes and recommend practical solutions.Flexibility to adjust to changing priorities and manage multiple tasks in a dynamic environment.What do we offer you?You will be part of a great team of professionals in an internationally consolidated company.
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Quality Assurance Specialist
hace 4 semanas
España Amentum A tiempo completoThis position is not currently funded and is contingent upon funding to Amentum. At this time, Amentum is seeking candidates to fulfill contingent roles. The expected award timeframe is Fall 2025.We are seeking a highly skilled Quality Assurance Specialist (QAS) to oversee and ensure the quality and compliance of government contractor performance in Rota,...
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Quality Assurance Specialist
hace 1 mes
España Amentum A tiempo completoThis position is not currently funded and is contingent upon funding to Amentum. At this time, Amentum is seeking candidates to fulfill contingent roles. The expected award timeframe is Fall 2025.We are seeking a highly skilled Quality Assurance Specialist (QAS) to oversee and ensure the quality and compliance of government contractor performance in Rota,...
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Quality Assurance Specialist
hace 2 meses
España BioSystems A tiempo completoQuality Assurance Specialist - Computer Systems ValidationDo you want to join a global biotechnology company? In BioSystems, we design, develop, produce, and market analytical solutions for five biotechnological areas:Clinical AnalysisVeterinary AnalysisFood & Beverage AnalysisAgricultural AnalysisBioprocesses AnalysisWe look for a person with customer...
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Quality Assurance Specialist
hace 4 días
España BioSystems A tiempo completoQuality Assurance Specialist – Computer Systems ValidationDo you want to join a global biotechnology company? In BioSystems, we design, develop, produce, and market analytical solutions for five biotechnological areas:Clinical AnalysisVeterinary AnalysisFood & Beverage AnalysisAgricultural AnalysisBioprocesses AnalysisWe look for a person with customer...
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Quality Assurance Specialist
hace 4 semanas
España MSX International Inc. A tiempo completoQuality Assurance Specialist - SwedishFecha: 3 dic 2024Quality Assurance Specialist – SwedishDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is...
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Quality Assurance Specialist
hace 4 semanas
España MSX International Inc. A tiempo completoQuality Assurance Specialist - GermanFecha: 5 dic 2024Quality Assurance Specialist - with GermanBarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance...
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Quality Assurance Specialist
hace 4 semanas
España MSX International Inc. A tiempo completoQuality Assurance Specialist - GermanFecha: 5 dic 2024Quality Assurance Specialist - with GermanBarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance...
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Quality Assurance Specialist – with Dutch
hace 4 días
España MSX International A tiempo completoQuality Assurance Specialist – with DutchDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of...
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Quality Assurance Specialist – with French
hace 4 días
España MSX International A tiempo completoQuality Assurance Specialist – with French Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality...
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Quality Assurance Specialist – With French
hace 3 días
España Msx International A tiempo completoQuality Assurance Specialist – with French Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX Purpose of the Position: The Quality Assurance Specialist is responsible for monitoring and evaluating the quality...
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Quality Assurance Specialist Italian
hace 4 semanas
España MSX International Inc. A tiempo completoQuality Assurance Specialist ItalianFecha: 5 dic 2024Quality Assurance Specialist - ItalianDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service...
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Quality Assurance Specialist Italian
hace 4 semanas
España MSX International Inc. A tiempo completoQuality Assurance Specialist ItalianFecha: 5 dic 2024Quality Assurance Specialist - ItalianDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service...
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Quality Assurance Specialist-Temporary
hace 1 mes
España Scott Conner Human Capital Solutions A tiempo completoQuality Assurance Specialist-TemporaryApply locations Noblejas, Spain time type Full time posted on Posted Yesterday job requisition id R0028842Job Category:QualityJob Family:Enterprise Quality and Food SafetyJob Description:Support product quality improvement and sensory analysis efforts in assigned category and improve customer satisfaction. Provide...
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Quality Assurance Specialist- Italian
hace 2 días
España MSX International A tiempo completoThe Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The Q&A Specialist provides specialized training, feedback and recommendations to improve agent performance and overall customer satisfaction. This role...
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Quality Assurance Specialist- Dutch
hace 1 mes
España MSX International Inc. A tiempo completoQuality Assurance Specialist - Dutch & FrenchThis is your role in MSX!Purpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and...
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D940 | Quality Assurance Specialist
hace 4 días
España ARES CONSULTORES A tiempo completoSummary: The Quality Assurance Specialist supports the maintenance at local level of the national quality management system as per GMP regulation and corporate guidelines as well as of all health regulated activities. About the Role: For this role we offer a temporary contract. Major Accountabilities: Participate in self-inspections as per the approved...
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España CTI Clinical Trial Services, Inc A tiempo completoQuality Assurance Specialist, Laboratory Services EUJob Purpose/SummaryThe Quality Assurance Specialist, Laboratory Services is responsible for the assessment of quality and compliance according to CLIA and CAP requirements, ISO 15189 requirements, GCP, GLP and CTI Laboratory SOPs.What You’ll DoAuthor, review and maintain Standard Operating Procedures...
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Quality Assurance Specialist
hace 2 semanas
España Grifols A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
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Quality Assurance Specialist
hace 2 días
España Discover International A tiempo completoDiscover partnered with a global pharmaceutical company is lookig for a Quality Assurance Specialist.This is a 6 months (with possible extension of another 6 months) full time project onsite in Zaragoza.You must be able to speak Spanish or Italian to qualify for this positionKey requirements:Previous experience in QA, GMP acquired in a Pharmaceutical...
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Quality Assurance
hace 4 semanas
España Ferring Pharmaceuticals A tiempo completoQuality Assurance & Regulatory Affairs Specialist - Temporary positionJob Description:At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology, and urology. Ferring...