Customer Success Manager
hace 7 días
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night. Job DescriptionTo support our Customer Success team, we are looking for a young-minded, vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market.What you'll do Primary point of contact for our accounts. Establish a trusted advisor relationship with each of your assigned accounts Ability to monitor the status of onboarding of a client and help them finalize any outstanding items Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices Increasing the adoption and engagement of features and functionality of our tool Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc) Regular communication to clients on new features Work closely with the Customer Success Team to follow up on bugs and issues Supporting the renewal process in collaboration with the Customer Success and Sales Teams Identifying upsell and cross-sell opportunities QualificationsNative/Professional level of German and English. Other languages are a plus. Preferably, you have experience in Customer success roles/Hospitality industry Results-driven and self-starter with a positive and hands-on attitude. Empathetic, people oriented, great relationship-builder. Strong aptitude for technology. Additional InformationChallenging and creative technology environment. Feedback and initiative are always welcomed. Hybrid model of work, opportunity to work (partially) remotely. A modern workplace in one of our multinational offices, of course as much coffee, tea and fruit as you need to get into the flow. Access to various location-based benefits.
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Enterprise Customer Success Manager
hace 1 semana
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum's agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Enterprise Customer Success Manager
hace 7 días
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Enterprise Customer Success Manager
hace 1 semana
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Enterprise Customer Success Manager
hace 6 días
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Enterprise Customer Success Manager
hace 1 hora
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Senior Customer Success Manager
hace 1 semana
Barcelona, España Amadeus A tiempo completoAn international travel technology leader is seeking a Customer Success Manager in Barcelona. This role entails building strong customer relationships, ensuring product value is realized, and driving revenue growth. Candidates should have a Bachelor's degree and 5–7 years of experience in Customer Success, particularly within hospitality. The position...
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Manager Customer Success
hace 2 semanas
Barcelona, España Nutanix A tiempo completo**Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...
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Manager Customer Success
hace 1 semana
Barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Customer Success Manager
hace 2 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 2 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
