B2B Customer Support

hace 2 días

Barcelona, España MiiN Korean Cosmetics A tiempo completo

Overview En MiiN Cosmetics somos pioneros en traer lo mejor de la cosmética coreana a Europa y el crecimiento de nuestra división MiiN Trade (B2B) es clave en esta expansión. Para reforzar el equipo, buscamos incorporar un/a B2B Customer Support que contribuya a ofrecer una experiencia de postventa excelente a nuestros clientes profesionales. ¿Cuál será tu rol? Formarás parte del equipo de MiiN Trade como punto de contacto principal para clientes B2B, gestionando el servicio de postventa y asegurando un soporte ágil, resolutivo y alineado con los estándares de calidad de MiiN. ¿Cuáles serán tus responsabilidades? Gestionar el servicio postventa B2B con clientes a nivel europeo. Generar facturas en el ERP y enviarlas a los clientes. Proporcionar números de seguimiento de pedidos. Responder llamadas de clientes B2B y dar soporte telefónico relacionado con pedidos y postventa. Gestionar incidencias postventa, incluyendo: seguimiento de pedidos, pedidos perdidos y pedidos dañados. Crear abonos en el ERP cuando sea necesario. Crear y mantener fichas de cliente (altas, cambios de razón social, etc.). Contacto con el departamento de finanzas para solicitar estados de cuenta de clientes, entre otros. Tareas adicionales Apoyo al equipo comercial B2B. Responder mensajes entrantes (Instagram). Control y optimización de las webs de nuestros clientes. Apoyo en la gestión de inbound leads. Otras tareas de soporte al departamento. Minimum Requirements ¿Qué estamos buscando? Experiencia mínima de 2 años en atención al cliente o customer support. Nivel alto de inglés. Excelentes habilidades de comunicación y trabajo en equipo. Perfil organizado, resolutivo y proactivo. Capacidad para gestionar varias tareas simultáneamente. Conocimiento medio de Excel. Se valorará especialmente Conocimientos de Salesforce. Experiencia previa en entornos B2B o departamentos comerciales. Conocimiento de otros idiomas europeos. ¿Qué te ofrecemos? Modelo de trabajo híbrido y flexibilidad horaria. Empresa en plena expansión, tanto a nivel nacional como internacional. Entorno de trabajo dinámico, multicultural y colaborativo. Proyecto con proyección y posibilidades de crecimiento profesional dentro del equipo B2B y MiiN Trade. Descuentos exclusivos en productos MiiN Cosmetics. ¿Te apasiona el mundo B2B y quieres dar un servicio excelente a clientes europeos? Únete a MiiN Trade y forma parte de nuestro equipo en expansión. #J-18808-Ljbffr

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