Sales Quality Assurance Analyst

Hello At Factorial, we believe our growth comes from the growth of our people. We’re looking for an SDR Outbound Quality Assurance Specialist to elevate the performance, consistency, and impact of our Sales Development team. This role isn’t just about checking boxes - it’s about unlocking SDR potential, sharpening our outbound engine, and ensuring every interaction creates real value . If you’re excited by coaching, analyzing, and scaling processes in a fast-paced SaaS environment, this could be your next challenge. Are you ready? You’ll collaborate with SDRs, Sales, RevOps, and Enablement to improve quality, consistency, and efficiency across our outbound motion. Instead of just tracking numbers, you’ll dig into conversations, lead flows, and behaviors - turning insights into scalable improvements as a coach, analyst, and process innovator. What You’ll Be Doing Coach & develop: Provide structured feedback to SDRs to sharpen skills, shorten ramp-up time, and reduce performance gaps. Raise quality standards: Review and assess outbound leads to balance volume, fit, and conversion potential. Standardize excellence: Define clear qualification criteria, best practices, and objection-handling frameworks. Optimize processes: Improve how leads are managed across channels, handoffs, and workflows. Enable consistency: Partner with Sales, RevOps, and Enablement to align SDR efforts with business goals. What Success Looks Like… Higher L2D Conversion Rates Increased weekly lead reviews coverage Better lead quality scores (fit + intent) Stronger SDR productivity across calls, connects, and qualified opps/hour Shorter ramp-up time for new SDRs Consistent coaching coverage across the team You’ll Be a Great Fit if You… Are fluent in English (written and spoken); other languages are a plus Bring 2+ years of experience in Sales, SDR, Sales Ops, or Client Acquisition (SaaS experience = strong advantage). Have an analytical mindset with an eye for detail - you love spotting patterns in data and behavior. Enjoy coaching and giving constructive feedback; you’re as much a teacher as you are a problem-solver. Thrive in a fast-paced, international scale-up environment where priorities shift quickly. Are a collaborative team player, eager to partner across Sales, RevOps, and Enablement. Perks of being part of our team Save expenses with Cobee and get your salary in advance with Payflow TaxDown to simplify your taxes and maximize your savings Healthy life with Gympass and Alan as private health insurance Language classes with Yolk Academy & Factorial Language exchange Syra and Apeteat discounts Breakfast in the office, organic fruit and free caffeine and theine Flexible schedules, pet Friendly and no dress code Structured career paths to support your professional growth- we don’t believe in dead ends. Transparent salary grids from 30.000€ to 45.000€ OTE , with a 80/20 split (fixed/variable). About Us Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1200 people in Barcelona, Brazil and Mexico offices. Our Values We own it: We take responsibility for every project. We make decisions, not excuses. We learn and teach: We're dedicated to learning something new every day and, above all, share it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website We #betonpeople #J-18808-Ljbffr