CXO (Chief Experience Officer)
hace 1 mes
Descripción del Puesto:
Buscamos un CXO (Chief Experience Officer) excepcional para liderar la estrategia de experiencia del cliente en nuestra organización. El candidato ideal deberá tener al menos 3 años de experiencia demostrable en e-commerce y una sólida trayectoria en la optimización de la experiencia del cliente.
Responsabilidades:
Definir y liderar la estrategia de experiencia del cliente en todos los puntos de contacto.
Analizar el feedback de clientes y las métricas de rendimiento para implementar mejoras efectivas.
Colaborar con los equipos de marketing, ventas y operaciones para asegurar una experiencia coherente y satisfactoria.
Desarrollar programas de fidelización y retención de clientes.
Mantenerse actualizado sobre las tendencias de la industria y las mejores prácticas en experiencia del cliente.
Requisitos:
Mínimo 3 años de experiencia en roles relacionados con e-commerce y experiencia del cliente (se comprobará).
Habilidades analíticas fuertes con capacidad para interpretar datos y métricas.
Excelentes habilidades de liderazgo y comunicación.
Capacidad para trabajar en un entorno dinámico y en constante cambio.
Ofrecemos:
Oportunidades de crecimiento y desarrollo profesional.
Un entorno de trabajo colaborativo y orientado a resultados.
Salario competitivo y beneficios atractivos.
Si tienes pasión por mejorar la experiencia del cliente y cumples con los requisitos, queremos conocerte
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