Head of Ecommerce

hace 6 días

España Michael Page ES A tiempo completo

Position: Head of Ecommerce - English C1 | International retail company based in MadridResponsibilities:Develop and implement a forward-thinking ecommerce strategy that aligns with the company's Spain digital strategy, ensuring growth in conversion, revenue and profitability as well as customer satisfaction (NPS).Build and manage a high-performing E-Commerce team, fostering a culture of innovation, collaboration, and continuous improvement. The team comprises a broad scope, from IT and Development, Data and Analytics, to Product Management, Website Management and Marketplace Management.Enhance digital marketing strategies and execution in a collaborative partnership with the marketing department to boost online visibility and attract higher website traffic.Drive revenue growth through effective commercial activations, upselling and cross-selling techniques, while continuously optimizing conversion rate across the entire funnel.Champion customer-centricity by enhancing the online shopping experience, improving site usability, and ensuring an improved NPS in close collaboration with your peers.Continuously monitor our competition, ensure we outperform and gain market share.Keep up to date with e-commerce trends; our goal is to be 15 minutes ahead.Lead our data, analytics, development and product management teams. Ensure roadmaps and priorities are aligned with our global teams as well as with our local business teams.Minimum Requirements:Professional degree in a tech (or tech-related) field and experience in owning and growing a full eCommerce P&L; a strong track record of driving revenue growth and achieving E-Commerce KPIs.Experience in a senior leadership role within E-Commerce, preferably in the consumer goods sector (ideally a multi-product company). Experience leading or closely collaborating with product management and development teams is a plus.Motivation to drive the business forward towards commercial success, working in a multinational environment where local strategies have to be aligned with global. Roadmap building and alignment has been on your agenda for years.A consumer-first mindset and excellent leadership as well as team-building skills.Proficiency in data-driven decision-making with a deep understanding of data and analytics as a business driver across different channels.Strong communication skills in Spanish, English (C1); French is a plus.Our client is a large retail organization with a significant presence in the global market. Oportunidades de carrera y desarrollo profesional.
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