Care & Support Team Leader
hace 5 días
Based in Barcelona, hybrid model. We’re looking for its future Care Team Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Start date: February/March 2026. If you’re looking to join a collaborative culture where your ideas matter, your growth is encouraged, and your impact is visible, we’d love to meet you About the role At bsport, the Care & Support Team Leader drives a team of Customer Care Specialists to deliver outstanding service while keeping operations sharp and customers happy. This role turns strategy into action—boosting performance, developing talent, strengthening processes, and working closely with the Customer Care Manager to keep the engine running. The Team Leader builds a high-trust, high-impact environment where people take ownership, grow fast, and consistently deliver great results. What will be your impact People & Team Leadership Run impactful 1:1s focused on performance, wellbeing, and growth Coach daily, give clear feedback, and support complex cases Manage schedules, time off, and team communication Build a positive, collaborative team culture Operations & Delivery Own daily workload distribution and queue health Ensure SLAs, priorities, and quality standards are met Coordinate with other teams and lead weekly team meetings Support launches, campaigns, and training Quality, Process & Performance Review conversations and give actionable feedback Improve processes to boost efficiency and customer experience Track KPIs and contribute to reporting Manage bonus metrics and help the team understand how performance drives rewards You would be great fit if you have Proven experience managing customer support or care teams in a SaaS or tech environment. Previous experience in a supervisory, coaching, or team lead role is a strong plus. Excellent communication skills, both written and verbal. Solid organisational skills and time-management skills, ability to prioritise and multitask. Ability to analyse data and quality metrics to drive improvements. Comfortable working with CRM systems (hubspot, intercom) and internal tools. Ability to stay calm under pressure and support others through high activity periods. What We Offer
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Care & Support Team Leader
hace 7 días
barcelona, España bsport A tiempo completoStart date: February/March, 2026 Based in Barcelona, hybrid model. We're looking for its future CareTeam Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model. We're looking for its future Care Team Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, Barcelona, España BSPORT A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking for its future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 5 días
Barcelona, España bsport A tiempo completoBased in Barcelona, hybrid model.We’re looking for its future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial...
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Care & Support Team Leader
hace 21 horas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026 Based in Barcelona, hybrid model. We're looking for its future CareTeam Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking for its future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking forits future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost...
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Care & Support Team Leader
hace 2 semanas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking for its future CareTeam Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost...
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Care & Support Team Leader
hace 2 semanas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.Based in Barcelona, hybrid model.We're looking forits future CareTeam Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform...
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Hybrid Care
hace 5 días
Barcelona, España bsport A tiempo completoA leading wellness technology platform in Barcelona is searching for a Care Team Leader to manage the Customer Care Specialists. This role involves driving team performance, coaching, and ensuring outstanding customer service. Ideal candidates have experience in a SaaS environment, excellent communication skills, and a strong ability to analyze metrics. The...
