Care & Support Team Leader
hace 5 días
Based in Barcelona, hybrid model.We’re looking for its future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.Start date: February/March 2026.If you’re looking to join a collaborative culture where your ideas matter, your growth is encouraged, and your impact is visible, we’d love to meet youAbout the roleAt bsport, the Care & Support Team Leader drives a team of Customer Care Specialists to deliver outstanding service while keeping operations sharp and customers happy. This role turns strategy into action—boosting performance, developing talent, strengthening processes, and working closely with the Customer Care Manager to keep the engine running. The Team Leader builds a high-trust, high-impact environment where people take ownership, grow fast, and consistently deliver great results.What will be your impactPeople & Team LeadershipRun impactful 1:1s focused on performance, wellbeing, and growthCoach daily, give clear feedback, and support complex casesManage schedules, time off, and team communicationBuild a positive, collaborative team cultureOperations & DeliveryOwn daily workload distribution and queue healthEnsure SLAs, priorities, and quality standards are metCoordinate with other teams and lead weekly team meetingsSupport launches, campaigns, and trainingQuality, Process & PerformanceReview conversations and give actionable feedbackImprove processes to boost efficiency and customer experienceTrack KPIs and contribute to reportingManage bonus metrics and help the team understand how performance drives rewardsYou would be great fit if you haveProven experience managing customer support or care teams in a SaaS or tech environment.Previous experience in a supervisory, coaching, or team lead role is a strong plus.Excellent communication skills, both written and verbal.Solid organisational skills and time-management skills, ability to prioritise and multitask.Ability to analyse data and quality metrics to drive improvements.Comfortable working with CRM systems (hubspot, intercom) and internal tools.Ability to stay calm under pressure and support others through high activity periods.What We OfferVibrant office in Passatge St. Joan, Barcelona.Hybrid work, with 1 remote day per week.Work from anywhere – Travel & work remotely for up to 3 weeks per year.♀️ Fitness perks – Exclusive gym benefits tailored for you.❤️ Health insurance – Fully covered by us.Team culture & socials – Join after-work events and team outings.♀️ Team building & sports – Connect with your teammates through fun activities.️ Paid sick leave – Because your health comes first.Here’s what to expect in our hiring processDiscovery Call with Charlotte, Talent Acquisition (30min)Interview with Jessica, our future manager (30min)Interview with Kevin, our Head of CSM and OPS (30 min)Please provide your CV in English.We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.If you require accommodations during the application or interview process, please inform us.See you#J-18808-Ljbffr
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Care & Support Team Leader
hace 5 días
Barcelona, España bsport A tiempo completoBased in Barcelona, hybrid model. We’re looking for its future Care Team Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success....
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Care & Support Team Leader
hace 7 días
barcelona, España bsport A tiempo completoStart date: February/March, 2026 Based in Barcelona, hybrid model. We're looking for its future CareTeam Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model. We're looking for its future Care Team Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, Barcelona, España BSPORT A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking for its future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 24 horas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026 Based in Barcelona, hybrid model. We're looking for its future CareTeam Leader. At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking for its future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and...
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Care & Support Team Leader
hace 2 semanas
Barcelona, Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking forits future Care Team Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost...
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Care & Support Team Leader
hace 2 semanas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026Based in Barcelona, hybrid model.We're looking for its future CareTeam Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost...
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Care & Support Team Leader
hace 2 semanas
Barcelona, España bsport A tiempo completoStart date: February/March, 2026Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.Based in Barcelona, hybrid model.We're looking forits future CareTeam Leader.At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform...
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Hybrid Care
hace 5 días
Barcelona, España bsport A tiempo completoA leading wellness technology platform in Barcelona is searching for a Care Team Leader to manage the Customer Care Specialists. This role involves driving team performance, coaching, and ensuring outstanding customer service. Ideal candidates have experience in a SaaS environment, excellent communication skills, and a strong ability to analyze metrics. The...
