Customer Success Technical Architect

About Confluent We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real‑time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. Job Title Customer Success Technical Architect (CSTA) Job Overview The CSTA is both deeply technical and commercial. You will act as a trusted technical advisor and advocate to work with customers, ensuring their success, retention, and expansion. Leveraging a technical background (e.g., AppDev, SysAdmin, Distributed Computing), you will advise on architectures and best practices, helping customers accelerate time to value and maximize product consumption. Responsibilities Champion and advocate for the customer within Confluent, coordinating between Sales, Product, Services, Support, and Training to drive technical success. Identify customer technical objections and develop strategies to address blockers to adoption. Support customers through the technical lifecycle: architecture planning, cluster & security design, monitoring & automation; provide guidance on upgrade or migration plans, platform hardening, and high‑availability design. Guide customers up the streaming maturity curve through advanced technical topics (e.g., data mesh, stream processing, utilization optimization, and performance tuning). Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management. Document and transfer knowledge to customers and internal teams, helping Technical Support and Professional Services better serve customers. Influence the roadmap of Confluent products based on customer environments and use cases. Collaborate with Technical Support Engineers and Core Engineering to resolve complex customer issues. Qualifications Excellent communication and presentation skills. Strong service‑delivery, time‑management, project‑management, and priority‑management skills; experience in project financial fundamentals. Passion for working on complex technical problems and strong understanding of modern infrastructure and streaming technologies; self‑starter in a fast‑paced environment. Ability to manage multiple customers simultaneously, delivering results across initiatives such as expansion, retention, feature adoption, and customer satisfaction. Collaborative spirit and outstanding consulting & relationship‑management skills. Hands‑on knowledge of at least one key cloud vendor (AWS, GCP, Azure). Solid understanding of cloud networking and security technologies (VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.). Quick learning of new technologies and strong interest in continuous learning. Preferred Experience Apache Flink experience. Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside Spark, Flink, Hadoop, Cassandra, etc. Proficient in client‑side code in Java, Python, Go, or similar. JVM tuning and troubleshooting skills. Experience operating Linux (RedHat & Debian) configuration, tuning, and troubleshooting. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Software Development We’re proud to be an equal opportunity workplace. Employment decisions are based on job‑related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. #J-18808-Ljbffr