Senior Manager – Global Billing Technical Support
hace 2 días
Senior Manager – Global Billing Technical Support page is loaded## Senior Manager – Global Billing Technical Supportlocations: Barcelona, Spain: Spain - Santandertime type: Full timeposted on: Posted Todayjob requisition id: R-109913**It's fun to work in a company where people truly BELIEVE in what they're doing**Job Description:## **Shape Tomorrow with Ingram Micro – Lead Global Billing Support**## At **Ingram Micro**, we’re empowering businesses to realize the promise of technology. Through our intelligent digital experience platform, **Ingram Micro Xvantage**, we’re transforming how our partners operate—streamlining billing, enhancing customer experiences, and driving innovation.We’re looking for a **Senior Manager – Global Billing Technical Support** to lead a high-impact team resolving complex billing system issues and driving operational excellence across global markets.** Your Team’s Mission** You’ll lead a regional technical support team focused on resolving complex billing system issues, improving customer experience, and driving operational excellence. Your work will directly impact how we deliver seamless billing experiences across global markets.** What You’ll Do*** Provide leadership and guidance to a group of technical support professionals through experienced supervisors, fostering a culture of collaboration, accountability, and continuous improvement.* Resolve complex billing issues (e.g., incorrect discounts, missing invoice data, system errors).* Drive strategic planning and execution for billing support operations.* Collaborate with Finance, Billing, Product, and Engineering to improve systems and reduce ticket volume.* Influence cross-functional roadmaps with customer insights.* Monitor KPIs and implement process improvements.* Represent the team in senior leadership forums.* Ensure compliance with internal controls and support policies.** What You Bring*** Bachelor’s degree in Computer Science, Information Systems, or related field.* 8+ years in billing, finance operations, or revenue management; 3+ years in a senior leadership role.* Deep expertise in ERP/billing systems (SAP is a plus).* Experience managing technical support teams and resolving system-related issues.* Strong analytical and communication skills.* Familiarity with Zendesk, ServiceNow, or Jira.* SaaS or fintech experience is a plus.* Lean Six Sigma or similar certification preferred.Join a global company that invests in your growth. At Ingram Micro, you’ll shape the future of technology, work with cutting-edge tools like **Xvantage**, and be part of a diverse, inclusive culture that values your voice and your vision.It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow,
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Senior Manager – Global Billing Technical Support
hace 1 semana
Barcelona, España Ingram Micro A tiempo completoSenior Manager – Global Billing Technical Support page is loaded## Senior Manager – Global Billing Technical Supportlocations:Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.Barcelona, Spain:Spain - Santandertime type:Full timeposted on:Posted Todayjob requisition...
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Senior Manager – Global Billing Technical Support
hace 2 semanas
barcelona, España Ingram Micro A tiempo completoSenior Manager – Global Billing Technical Support At Ingram Micro , we’re empowering businesses to realize the promise of technology. Through our intelligent digital experience platform, Ingram Micro Xvantage , we’re transforming how our partners operate—streamlining billing, enhancing customer experiences, and driving innovation. We’re looking for...
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Senior Manager – Global Billing Technical Support
hace 1 semana
Barcelona, España Ingram Micro A tiempo completoSenior Manager – Global Billing Technical SupportDesplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar".AtIngram Micro , we’re empowering businesses to realize the promise of technology. Through our intelligent digital experience...
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Barcelona, Barcelona, España Ingram Micro A tiempo completoShape Tomorrow with Ingram Micro – Lead Global Billing SupportAtIngram Micro, we're empowering businesses to realize the promise of technology. Through our intelligent digital experience platform,Ingram Micro Xvantage, we're transforming how our partners operate—streamlining billing, enhancing customer experiences, and driving innovation.We're looking...
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Sr Manager of Global Billing
hace 1 día
Barcelona, España Ingram Micro Inc. A tiempo completoSr Manager of Global Billing page is loaded Sr Manager of Global Billing Apply locations Santander, Spain Barcelona, Spain time type Full time posted on Posted Today job requisition id R-109913 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: The Senior Manager of Global Billing plays a pivotal role in...
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Sr Manager of Global Billing
hace 1 día
Barcelona, España Ingram Micro Inc. A tiempo completoSr Manager of Global Billing page is loaded Sr Manager of Global Billing Apply locations Santander, Spain Barcelona, Spain time type Full time posted on Posted Today job requisition id R-109913Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.It's fun to work in a company where people truly BELIEVE in what...
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Sr Technical Billing Support Engineer
hace 1 semana
Barcelona, España Ingram Micro A tiempo completoWe are looking for a **Senior Technical Billing Support Engineer** to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Senior...
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Technical Billing Support Engineer
hace 2 semanas
barcelona, España Ingram Micro A tiempo completo**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:We are looking for a **Technical Billing Support Engineer** to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice...
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Technical Billing Support Engineer
hace 2 semanas
Barcelona, España Ingram Micro A tiempo completoWe are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE, you'll...
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Technical Billing Support Engineer
hace 2 semanas
Barcelona, España Ingram Micro, Inc. A tiempo completoWe are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE,...
