Senior Manager – Global Billing Technical Support
hace 3 días
Senior Manager – Global Billing Technical Support At Ingram Micro , we’re empowering businesses to realize the promise of technology. Through our intelligent digital experience platform, Ingram Micro Xvantage , we’re transforming how our partners operate—streamlining billing, enhancing customer experiences, and driving innovation. We’re looking for a Senior Manager – Global Billing Technical Support to lead a high-impact team resolving complex billing system issues and driving operational excellence across global markets. Your Team’s Mission You’ll lead a regional technical support team focused on resolving complex billing system issues, improving customer experience, and driving operational excellence. Your work will directly impact how we deliver seamless billing experiences across global markets. What You’ll Do Provide leadership and guidance to a group of technical support professionals through experienced supervisors, fostering a culture of collaboration, accountability, and continuous improvement. Resolve complex billing issues (e.g., incorrect discounts, missing invoice data, system errors). Drive strategic planning and execution for billing support operations. Collaborate with Finance, Billing, Product, and Engineering to improve systems and reduce ticket volume. Influence cross-functional roadmaps with customer insights. Monitor KPIs and implement process improvements. Represent the team in senior leadership forums. Ensure compliance with internal controls and support policies. What You Bring Bachelor’s degree in Computer Science, Information Systems, or related field. 8+ years in billing, finance operations, or revenue management; 3+ years in a senior leadership role. Deep expertise in ERP/billing systems (SAP is a plus). Experience managing technical support teams and resolving system-related issues. Strong analytical and communication skills. Familiarity with Zendesk, ServiceNow, or Jira. SaaS or fintech experience is a plus. Lean Six Sigma or similar certification preferred. Why Ingram Micro? Join a global company that invests in your growth. At Ingram Micro, you’ll shape the future of technology, work with cutting-edge tools like Xvantage , and be part of a diverse, inclusive culture that values your voice and your vision. Location: Barcelona, Catalonia, Spain #J-18808-Ljbffr
-
Senior Manager – Global Billing Technical Support
hace 2 semanas
Barcelona, España Ingram Micro A tiempo completoSenior Manager – Global Billing Technical Support page is loaded## Senior Manager – Global Billing Technical Supportlocations: Barcelona, Spain: Spain - Santandertime type: Full timeposted on: Posted Todayjob requisition id: R- **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:## **Shape Tomorrow with...
-
Technical Billing Support Engineer
hace 2 días
barcelona, España Ingram Micro A tiempo completo**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:We are looking for a **Technical Billing Support Engineer** to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice...
-
Technical Billing Support Engineer
hace 2 días
Barcelona, España Ingram Micro A tiempo completoWe are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE, you'll...
-
Technical Billing Support Engineer
hace 2 días
Barcelona, España Ingram Micro, Inc. A tiempo completoWe are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE,...
-
Technical Billing Support Engineer
hace 2 días
Barcelona, España Ingram Micro A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing Job Description: We are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice...
-
Technical Billing Support Engineer
hace 3 días
Barcelona, Barcelona, España Ingram Micro A tiempo completoWe are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE, you'll...
-
Technical Billing Support Engineer
hace 3 días
Barcelona, Barcelona, España Ingram Micro A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doingJob Description: We are looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product...
-
Billing Tech Support Engineer: Cloud
hace 2 días
barcelona, España Ingram Micro A tiempo completoA global technology company is seeking a Technical Billing Support Engineer to provide expert-level assistance and solve complex billing issues for clients. In this role, you will collaborate with various teams to enhance customer experience and address invoicing challenges using your technical skills. Exceptional communication, analytical skills, and the...
-
Billing Tech Support Engineer: Cloud
hace 2 días
Barcelona, España Ingram Micro A tiempo completoA global technology company is seeking a Technical Billing Support Engineer to provide expert-level assistance and solve complex billing issues for clients.Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.In this role, you will collaborate with various teams to...
-
Global Billing
hace 2 semanas
Barcelona, España IONOS A tiempo completoA global IT services company is seeking a Specialist Business Analyst in Barcelona to optimize and standardize financial, billing, and tax processes. In this mid-senior level role, you will manage data flows, ensure compliance, support integration efforts, and lead global migration projects. Candidates should have over 4 years of relevant experience, strong...
