Lux Spa Receptionist — Guest Experience Pro
hace 1 semana
"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."As aSpaReceptionist, you will be responsible for delivering a welcoming and seamless experience to our guests, acting as the first point of contact for the spa. This role plays a key part in the day-to-day operations of the spa, combining guest service excellence with strong organizational and coordination skills.Key ResponsibilitiesWelcome spa guests and managecheck-inandcheck-outprocesses in a professional and friendly manner.Manage spa reservations and agendas usingBook4TimeandOpera, ensuring accuracy and optimal scheduling.Provide clear and personalized information aboutspatreatments ,wellnessservices, andproducts, actively promoting available offerings.Handle guest payments, manage billing inquiries, and performcashclosingprocedures .Manage guest requests and incidents, ensuring timely resolution and guest satisfaction.Coordinate daily operations withspatherapistsand supervise treatment room flow to ensure smooth service delivery.Prepare and follow up on daily operational tasks to support spa efficiency.Maintain an organized and welcoming reception area in line with spa standards.QualificationsRequirements & QualificationsPrevious experience inspa, hotel, or wellness center reception .Strong guest service orientation and attention to detail.Experience handlingreservationsystemsand agendas (Book4Time and Opera required).Ability to advise guests on services andactivelypromoteproducts and treatments .High level ofEnglishand fluentSpanish ; additional languages will be valued.Ability to handle light administrative tasks and multitask in a fast-paced environment.Contract DetailsPart-time contract (20 hours per week).Availability to start inMarch .What You Will Love About UsDiscounts on Hyatt hotel stays not just for you, but also for your family and friends from day one.50% discount on food and beverages when dining as a guest at selected Hyatt hotels.Employee cafeteria.Free access to a comprehensive Wellness Platform for mental well-being care that inspires personal growth.Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities at Hyatt hotels worldwide.At Hyatt,“We care for people so they can be their best.”This is reflected in our values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means becoming part of the growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work company. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.Join a team that is making the journey more human. Connected. Sustainable. Here, every role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job: it is a career for people who care.Grand Hyatt Erawan Bangkok | Bangkok, THThompson Austin - 5th and Brazos | Austin, TX, USThe Seabird Ocean Resort and Spa | Oceanside, CA, USOur family is always growing. Want to be in the know?#J-18808-Ljbffr
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