Network And Telecommunications Manager
hace 2 semanas
Job Title : IT Manager – Network & TelecommunicationsLocation : Manila, Philippines;Reports to : Director IT InfrastructureExempt or Non-Exempt : ExemptThe Network COE is a global team of engineers and administrators responsible for the design, coordination, development, implementation, and maintenance of Sequential Technology International’s network infrastructure and resources. The STI network consists of Virtual & Local Area Networks (VLAN / LAN), Wide Area Networks (WAN), SDN, Campus Fabric, and IP-based networking technologies. The Network COE delivers the essential connectivity & support services our globally distributed business requires to operate.The Telecommunications COE is responsible for the design, configuration, and support of all telecommunication platforms leveraged within the contact center and corporate environments of Sequential Tech. This global group of engineers and administrators provide consulting to internal clients on the innovative uses of telecommunications technology in support of business requirements.The successful candidate will have experience managing the daily operations of the Network & Telecommunications infrastructure & services, performing personnel management duties, and coordination of various work efforts required to meet business continuity and maintain efficient operations. This role is responsible for establishing and managing the standards & practices necessary to maintain equipment uptimes and availability, consult on new business requirements, and collaborate with internal and external customers and suppliers to ensure business continuity.The Network & Telecommunications Manager is a manager of supervisors and individual contributors. They will oversee, guide, and mentor Sequential Technology International’s global network and telecommunications team members.CORE RESPONSIBILITIES :Overall management of Sequential Technology International’s global network & telecommunications environments; including VLAN / LAN, WAN, telecom platforms, and cloud-connected networksEnsure all network and telecommunications systems are monitored and functioning properly for continued 24x7 operationsPrepare and manage disaster recovery and business continuity plansReview and manage short- and long-term network & telecommunication strategiesDevelop and maintain equipment & software lifecyclesManage all network & telecommunication software and hardware upgrade & replacement requirementsCoordinate and collaborate with internal and external customers and vendorsManage & lead the network & telecommunication engineering and administrative teamsPerform staff reviews and appraisalsManage staff schedules, workloads and prioritize task assignmentsEvaluate and maintain staff training plansProvide technical support and mentoring to staffDevelop goals and objectives for staffCollaborate with IT managers & leadership and participate in meetingsCoordinate with various departments to review and develop processes and policiesParticipate in IT related auditsReview and assess monitoring and trend analysis reports to identify growth, improvement / enhancement areas, and problem areas affecting IT and business operationsREQUIRED SKILLSETS :Standard Windows computer & Microsoft Office application experienceStrong interpersonal skillsEffective communication skillsEffective problem solvingProject management experienceNegotiation skillsTeamworking skillsAnalytical and troubleshooting skillsAbility to plan and achieve goalsManage workflowsFundamental understanding of organizational business structures and operationsFinancial planning and budgeting experienceITIL processes and practicesEDUCATION & EXPERIENCE :Bachelor’s degree in management and / or computer related fieldMinimum 10 years’ experience as an engineer in the network and / or telecommunications fieldsMinimum 5 years’ experience as a manager in the network and / or telecommunications fieldsExperience with routing, switching, firewalls, wireless, unified communication platformsPreferred experience with Cisco, Palo Alto Networks, Extreme Networks, cloud-based network, and communication platformsServiceNow ticketing and ITSM platformsSUPERVISORY RESPONSIBILITY :This position manages local, remote, and overseas employees. Is responsible for performance management of direct reports and participating in hiring of the employees within the IT department.WORK ENVIRONMENT :This job operates in a professional office and / or dedicated remote environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role also works in secure data center and co-location environments.PHYSICAL DEMANDS :The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Additionally, the employee must be able to lift, move, and adjust computer and peripheral equipment, up to 50 lbs.POSITION TYPE / EXPECTED HOURS OF WORK :This is a full-time position, and hours of work and days are typically Monday through Friday, 8 : 00 a.m. to 5 p.m. This position sometimes requires long hours and weekend work when required.TRAVEL :Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.OTHER DUTIES :Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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