Customer Service Supervisor
hace 3 días
Customer Service Supervisor page is loaded## Customer Service Supervisorremote type: Hybridlocations: Madrid, Spaintime type: Full timeposted on: Posted Todayjob requisition id: 25017183Serás responsable de la gestión y desarrollo de un equipo de agentes de Servicio al Cliente, asegurando su rendimiento y fomentando un entorno positivo y colaborativo. Tu misión será convertir cada interacción en una oportunidad para demostrar que en Cigna ponemos a las personas en el centro.**Principales responsabilidades:*** Serás el motor que impulsa a tu equipo hacia sus objetivos a través del seguimiento y control de KPI`s de las personas de tu equipo y del área.* Acompañarás a tu equipo en la consecución de sus objetivos individuales y del área, ofreciendo feedback constructivo y sesiones de coaching que impulsen su motivación, fomenten su desarrollo y les ayuden a superar sus retos y corregir sus fallos.* Fomentarás el trabajo en equipo, así como un entorno positivo, abierto y agradable* Atenderás dudas sobre políticas, procedimientos, uso de herramientas asegurando claridad y agilidad en el trabajo diario.* Contribuirás a la consecución de objetivos globales del Departamento.* Promoverás la filosofía Customer Centricity de Cigna* Interés en la gestión y el desarrollo profesional de las personas.* Se valorará positivamente el inglés.**Competencias clave:*** Proactividad y orientación a resultados.* Liderazgo y gestión de equipos.* Capacidad de resolución y toma de decisiones.* Empatía e inteligencia emocional.* Contrato indefinido y estabilidad laboral.* Modelo híbrido: 2 días en oficina y 3 en remoto.* Horarios rotativos de lunes a viernes de 08 a 16:45 o de 11:15 a 20 o bien de lunes a jueves de 9.00 a 18:00 y los viernes desde las 08 hasta las 15.45.* Paquete de beneficios muy completo: + Seguro médico, dental, de vida y visión. + Ayuda para comida y teletrabajo. + Tarjeta lanzadera, Gympass y programas de bienestar. + Apoyo para formación en idiomas y desarrollo profesional.Porque aquí tu liderazgo marca la diferencia. Formarás parte de un equipo dinámico, con alto nivel de experiencia y conocimiento, en una compañía que apuesta por el crecimiento profesional y el bienestar de sus empleados.Haz que tu carrera evolucione con nosotros y contribuye a mejorar la salud y bienestar de miles de personas**About Cigna Healthcare**Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.**If* *you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.*
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Customer Service Team Lead
hace 5 días
madrid, España The Cigna Group A tiempo completoA healthcare service provider is seeking a Customer Service Supervisor to lead a team of representatives in Madrid. This role involves supervising day-to-day operations and ensuring quality service to customers. The ideal candidate should have experience in customer service management and strong leadership skills. Join us in guiding customers through their...
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Customer Service Supervisor
hace 3 días
Madrid, España The Cigna Group A tiempo completoResponsibilities Leads Customer Service team consisting of experienced administrative, operative, and/or technical roles in the Professional career track. Supervises the daily activities of a group of customer service representatives who respond to/research customer/member inquiries and issues. Provides direction and guidance regarding policies, procedures,...
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Customer Service Supervisor
hace 2 semanas
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 2 semanas
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 3 días
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 7 días
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 5 días
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 2 semanas
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
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Customer Service Supervisor
hace 1 semana
Madrid, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. since 2019. Our North American HQ is located in Doral Florida. We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We...
