Seller Engagement Associate with German
hace 4 días
Publicada: 04.12.2024. Actual hasta: 18.12.2024Ofertas de empleo Seller Engagement Associate with GermanAmazonID: 205669 5Seller Engagement Associate with German, BarcelonaSalario: a convenirUbicación: BarcelonaSummary informationPuesto: Seller Engagement Associate with GermanPublicada: 04.12.2024Actual hasta: 18.12.2024Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteEmpresa: AmazonDescripción de la ofertaDescriptionAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on Amazon’s Marketplaces. We obsess over providing world-class support to Merchants selling on Amazon. EU authorities continue to introduce new legislations that make it challenging for Selling Partners to comply and do business across Europe. The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their compliance needs. Our team covers compliance across Tax, Product, and Sustainability; you will support Selling partners in one of these areas.Key job responsibilitiesDemonstrates effective, clear, and professional written and oral communication.Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.A day in the lifeYour day will progress driving seller engagement to help selling partners identify their compliance needs and guide them through new & existing legislative requirements to ensure friction-free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience.About the teamWe are a team born in 2018. We started our journey with a team of 15 individuals which has now grown to 300+ team members in 6 regions. We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard but are also experts on "Having fun".RequirementsBasic qualificationsLanguage: Fluent in English and GermanStrong working knowledge of basic computer business applications such as MS Word, MS Excel, and MS Outlook.Preferred qualifications6+ months experience within a customer service/contact center environment would be an advantage.Process improvement awareness and experience.Enthusiasm and strong self-motivation.Strong prioritization and time management skills, with a high degree of flexibility.Other EU languages such as Italian, French, or Spanish would be an advantage.Business acumen in areas of Global e-commerce and retail.Committed Selling Partner advocate, drive process & tool improvements.Good data analysis skills.OfferMonday to Friday working hours. Working in a fast-growing sector within Amazon. Company benefits subject to further terms including life insurance, pension contribution, meal vouchers, and of course, career development.
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