Guest Experience Manager

hace 6 días

Málaga, España CM recruitment A tiempo completo

Guest Experience Manager, Marbella OR UK based - I am working with a high-end, specialist agent to find them a Guest Experience Manager to join the team to ensure their guests enjoy a smooth and pleasant stay in one of their handpicked private villas or haciendas. This is an amazing opportunity for an experienced candidate with a proven track record in delivering impeccable customer service and managing some of the most beautiful resorts. Paying up to £30,000.


Responsibilities

  • You will be responsible for ensuring the client's holiday lives up to their expectations
  • Deal with any issues efficiently whilst always ensuring that guests feel reassured and listened-to.
  • The ability to stay calm in a crisis and solve any problems quickly and efficiently.
  • Ad-hoc visits to villas to check brochure accuracy, service levels, general maintenance, and cleanliness.
  • Being on hand throughout a client's stay to offer assistance.
  • Using your local knowledge to assist them to make reservations for restaurants and beach clubs etc.
  • Organising pre-arrival arrangements for clients in liaison with local concierge suppliers and villas.


Skills Required

  • You must be self-motivated, highly organised, and able to manage your own time efficiently.
  • Excellent attention to detail.
  • Own car essential, mileage paid.
  • Great communicator with strong written and spoken English.
  • Experienced working with HNW clients always offering total discretion.
  • Problem solver.
  • Experienced CRM and Gmail user, competent with Microsoft Word and Excel.
  • Spanish language skills are a bonus.
  • Using social media to keep your finger on the pulse of the Islands activities.
  • Experience in travel and hospitality, or strong customer service background handling complaints.


The Small Print and the Fun stuff:

  • If you are based in Spain, you will need to be registered self-employed in Spain, or have the right to work & address in the UK.
  • 28 days annual leave, company lifestyle package, and an annual bonus scheme.
  • Clean driving license and own vehicle.
  • Travel to Spain required up to 7 days at a time, expenses covered.
  • Pay will be £30k per year plus.


If you have the relevant Guest Management and Concierge experience, please send your CV to

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