Customer Support

hace 3 días

Madrid, España goFLUENT A tiempo completo

Customer Support (Spanish / Polish Speaker) goFLUENT•Madrid, Comunidad de Madrid, ES goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device. At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services. As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence. Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training Reply to our learners requests on several communication channels (phone, email, chat, etc.) Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback Are outstanding at communicating, both orally and written ( Spanish is your mother tongue) Have a previous successful experience in customer support Native Spanish, fluent Polish, and intermediate English (spoken and written). University degree: Language Studies, Translator/Interpreter Have a good command of MS Office and Google tools. Excellent oral communication and customer service skills over the phone. Our culture is unlike anywhere else. Full on-boarding and fast ramp mentoring program leading candidate to success. Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: #LI-Hybrid #

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