English (Us) Customer Care & Fashion Advisor (F/M/D)–Late Shift - Barcelona
hace 2 semanas
To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f / m / d) to be based in our Barcelona office.
WHAT YOU WILL DO
- You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
- Advisory and support services for our international premium clients concerning the order process.
- Answering customer requests (phone calls and e-mails).
- Providing the best in class customer service based on a fine understanding of the nature of e-commerce business.
- Continuous improvement of internal processes.
- Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues.
- The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the position's hours will be Monday-Friday 3pm-12am CET.
WHO YOU ARE
- Have excellent verbal and written knowledge of US English at native level; additional languages are a plus.
- Have a first experience in the customer care or any other service-oriented industry.
- Conscientiousness when dealing with customer data.
- Flexibility and ability to work under pressure, capacity for teamwork.
- Proactive, good organizational skills, and time management.
- Working computer skills required (MS-Office).
- Experience with ticketing systems preferred.
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
- Mobile office / Mobile office abroad (Job and position permitting).
- Language & e-learning courses.
- Staff discount.
- Flexible remuneration benefits (ticket restaurant, transport, and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets).
- Discounted membership for selected sports platforms & gyms.
- Private health insurance.
- Individual support on mental health & well-being.
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
Información adicional :
Tipo de contrato : A tiempo completo
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