Customer Service in Valencia

hace 4 semanas

Valencia, España Blu Selection A tiempo completo

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain
Your responsibilities and impact as a Customer Specialist for Fintech Industry will be:

  • Support B2B customers mainly over e mail and chat, but also phone

  • Constantly brainstorm with your colleagues to improve the Customer Experience

  • Troubleshooting, innovation, and change management are part of the daily business

  • Control and handle payment inquiries from sellers and buyers through various client platforms

  • Responsible for Trustpilot reviews improving overall company NPS through excellent service

  • Flagging and escalation of customer queries and coming up with suitable solutions

  • Mapping and improving business processes to enhance customer journey and satisfaction

Skills, qualifications, and interests you need to succeed in this role:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language

  • Minimum MBO4 diploma, background in IT/finance/economy is a plus

  • Competency in using computers

  • Excellent communication skills

  • You are proactive and solution-oriented

  • You are interested in working in an ambitious team

What’s in it for you?

  • Yearly gross salary of €19.200

  • Spanish classes

  • Great Friday evening drinks

  • Fitness bootcamps to stay fit and active

  • Mindfulness classes

  • Work at a tech startup where you can develop and there is room for your ideas

  • Improve your professional skills: communication, innovation, and implementation of new technology

  • Free lunch and breakfast at the office

  • An international, close working environment with 24 nationalities

Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.

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