IT Technical Support Engineer

hace 4 días

Madrid, España NTT Ltd. A tiempo completo

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The IT Technical Support Engineer is a seasoned subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.This role proactively identifies, investigates, and resolves complex technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution. Key Responsibilities: Focuses on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers. Undertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements. Proactively identifies problems, events, incidents, and errors prior to or when they occur. Fosters good relationships with all stakeholders including vendors, carriers, and colleagues. Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management. Ensures the efficient and comprehensive resolution of incidents, problems, events, and requests. Reports and escalates complex issues to 3rd party vendors. Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures. Proactively supports the service desk by receiving calls and incidents, problems, requests, and events when required. Ensures the resolution and recovery of an incident in line with the relevant processes and service level agreements. Updates incidents, requests, problems, and/or events with progress and resolution details. Performs any other related task as required. Knowledge and Attributes: Ability to communicate well and to capture all pertinent details when required. Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner. Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships. Passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to plan activities and projects well in advance and takes into

  • IT Technical Support Engineer

    hace 6 días

    Madrid, España NTT A tiempo completo

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...

  • IT Technical Support Engineer

    hace 4 días

    madrid, España NTT A tiempo completo

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The IT...

  • IT Technical Support Engineer

    hace 4 días

    Madrid, España NTT DATA A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe IT Technical...

  • IT Technical Support Engineer

    hace 4 días

    Madrid, España NTT A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe IT...

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    hace 14 horas

    Madrid, España NTT A tiempo completo

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    hace 5 días

    Madrid, España NTT A tiempo completo

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    hace 4 días

    Madrid, Madrid, España NTT A tiempo completo

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

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    hace 6 días

    Madrid, Madrid, España NTT DATA, Inc. A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe IT Technical...

  • IT Technical Support Engineer

    hace 6 días

    Madrid, Madrid, España NTT DATA A tiempo completo

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  • IT Technical Support Engineer

    hace 6 días

    Madrid, Madrid, España NTT Ltd. A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe IT Technical...