IT Technical Support Engineer
hace 1 día
JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The IT Technical Support Engineer is a seasoned subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.This role proactively identifies, investigates, and resolves complex technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution. Key Responsibilities: Focuses on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.Undertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.Proactively identifies problems, events, incidents, and errors prior to or when they occur.Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.Ensures the efficient and comprehensive resolution of incidents, problems, events, and requests.Reports and escalates complex issues to 3rd party vendors.Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.Proactively supports the service desk by receiving calls and incidents, problems, requests, and events when required.Ensures the resolution and recovery of an incident in line with the relevant processes and service level agreements.Updates incidents, requests, problems, and/or events with progress and resolution details.Performs any other related task as required.Knowledge and Attributes: Ability to communicate well and to capture all pertinent details when required.Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.Passion for achieving or exceeding expectations.Excellent written and verbal communication skills.Ability to plan activities and projects well in advance and takes into
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IT Technical Support Engineer
hace 2 semanas
Madrid, España HOST-RH A tiempo completo**Our client is a leading provider of AI-based Big Data analytics. They are dedicated to help financial organizations to combat several types of organizational crime and they are looking for: IT Technical Support Engineer - Madrid** **Are you a problem-solver, and someone who like to help to solve complex customer issues, with strong verbal, and written...
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IT Technical Support Engineer
hace 24 horas
Madrid, Madrid, España NTT DATA A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe IT Technical...
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IT Technical Support Engineer
hace 23 horas
Madrid, Madrid, España NTT Ltd. A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe IT Technical...
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IT Technical Support Engineer
hace 22 horas
Madrid, Madrid, España NTT DATA, Inc. A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe IT Technical...
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Technical Support Engineer
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Technical Support Engineer
hace 7 días
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It Support Engineer {Fully Remote}
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Technical Support Engineer
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madrid, España Thomson Reuters A tiempo completoReuters is looking for Technical Support Engineer to be based in our office in Gdansk, Poland or Madrid, Spain. In this role, you will serve as a trusted advisor to customers, guiding them through pre‑sales technical consultations to implementation while offering expert support for complex technical issues. The position enables seamless onboarding,...
