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About Spotahome Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending Homecheckers to make videos, floorplans, and photos to the almost 100,000 properties across Europe. So far weve helped over 150,000 renters find their perfect home no more traditional viewings, no more time-wasting, just easy online renting We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised 80+ Million to date. Why Spotahome? Remote flexibility, we trust our team and we are goal oriented Paid internship: 700 euros gross per month with a 4 month duration. Starting date : June 2023 A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. People . Work with talented, committed and supportive teammates International work environment with more than 16 nationalities No politics or bureaucracy . Only a great environment for you to achieve your best work Customer Experience Internship Ready for your next adventure? Spotahome is looking for a Customer Experience Intern to join our Operations team. A hands-on and proactive person who is used to taking responsibility for reaching their team goals. The position will assist and support our CX agents in optimizing every touchpoint within the customer journey. Youll be joining a supportive and collaborative team learning all about the Customer Journey process and how to provide potential and existing customers with an exceptional experience. You will also learn about the PropTech industry, work with different IT tools and ticketing systems and gain relevant experience in a fast paced, friendly open collaborative culture - we help one another win because of our united team vision. What will you be doing? Provide assistance to the Customer Experience team by contacting tenants through email and phone calls and reviewing the status of bookings alongside invoicing internally and with our users Support the Customer Experience team in their success analysis by gathering insights on a customers journey through the platform, in order to help solve issues and push user recurrency Train on handling client experience and disputement management skills Learn how to use CRMs and ticketing systems and apply them to our customer experience workflow Learn about the PropTech industry in all of our core markets and at an international level. What are we looking for? High English level . Other languages are a plus. Clear communication skills and a proactive and positive approach. Interest in technology, property and travel industry Organisational skills and the ability to multitask. Agility, desire to learn and a start up mentality Ability to sign an internship agreement with your educational institution. What you'll learn Learn about the PropTech industry in all of our core markets and at an international level. Gain experience in our Customer Journey process and work with different IT tools and ticketing systems. Strong support and onboarding gaining insight and experience of working within a global award-winning startup Additional training in Reporting and Analytics Plenty of growth and learning opportunities Diversity Statement At Spotahome were passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome, we dont discriminate on the basis of any protected characteristic including race, religion or belief, gender or gender reassignment, age, sexual orientation, marital status, or disability. We want to facilitate everyone in bringing their best selves to our interviews, so if there are any adjustments we can make for our process to be more inclusive, please let us know.
