Junior Operations Specialist in Customer Support
hace 4 semanas
Junior Operations Specialist in Customer Support (Czech)
Department: Customer Operations
Employment Type: Full Time
Location: Warsaw
Reporting To: Natalia Gotto
DescriptionWhat you’ll do:
- Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
- Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
- Fluent communication in English and Czech (both spoken and written, minimum B2 level).
- Experience working with targets (nice to have).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- You enjoy following procedures with attention to detail.
- Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
- Private life and health Insurance.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Virtual Prepaid card.
- Access to mindfulness and well-being platform (Mindgram).
- MacBook Air.
- Team days and Parties.
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